Warning icon in Agent Console
Hi, I see a warning icon on the left of the customer name in the Agent Console customers grid.What that means? Is there a development problem on the Chat Window? I found this in documentation: Contact...
View ArticleDisconnected Chats
Is there a report that indicates how many times an operator presses the End Chat button?
View ArticleLimiting / Validating A Phone Number Field
Hi. I'm trying to create a Phone Number field in a Pre-Chat Survey and limit it's entry. I need to limit this field to 10 numerical-only characters. As I understand this, I can do this using steps...
View ArticleRestricting Phone Number Field
Hi all, I have been provided some assistance in restricting a phone number field in a pre-chat survey. However, when I add this to my PCS header, launching the PCS for a chat, the form is completely...
View ArticleMaking User Chat remain in place between Pages
Hi there,Apologies if this question has been asked elsewhere; I had a look but couldn't find an answer to the question anywhere. I am a LivePerson user. We've embedded the LP chat window directly in...
View ArticleOffline Messages to a Third Party CRM via API
Hi, I have a customer who is planning to use LivePerson. They use third party CRM called infusionsoft which supports APIs. The customer wants to be sure that any offline messages go directly to their...
View ArticleExporting Reporting numbers
Is there a way to export statistics from the reports through an API or other means? We have a custom built dashboard of company statistics and we would like to automate getting the numbers we need for...
View ArticlePassing custom parameters from chat button
Hi, Our company has just signed up for an LP account, and I have been charged with integrating the chat button into our website. I made the button, put the button code into our website and have the...
View Articleimage not appearing for simple div insertion
Hi, I have inherited some code from a developer. He had added the div with our lp number that led to Spanish-language chat and commented it out. Meanwhile, he had another div for English enabled and...
View ArticleLivePerson API's and SQL Database
I am interested in finding out more information regarding the LivePerson API's that are mentioned in other posts, however with very little information is provided. I have come across several pdf's...
View ArticleGoogle Maps Integration - Location not shown on map
After setting up the alert per the article here in connect site the results are as expected.The map should show the location of the visitor based on the long / lat information provided by the ISP and...
View ArticleUsing absolute URLs in lpconnect_widgets.json
Hi,I'm using the following JSON object in the lpconnect_widget.json file:{ "name": "Walkme Widget", "enabled": true, "visitor": { "widgetClass":...
View ArticleLive Chat Helps the Community College of Denver Go From an Overwhelming...
I believe Gustavo Rivas is one of the presenters at the user group meeting. His team of 16 agents have had a great experience using LivePerson, and I'm sure he will have some great recommendations on...
View ArticleMaking User Chat remain in place between Pages
Hi there,Apologies if this question has been asked elsewhere; I had a look but couldn't find an answer to the question anywhere. I am a LivePerson user. We've embedded the LP chat window directly in...
View ArticleImplementing Live Person's Javascript Chat API with given block of JS
Hi, I got a requirement of implementing LivePerson's JS Chat API on my site. For this, I went through the available implementation documentation for the same and found large amount of JS code that...
View ArticleProactive Chat
If we wanted to create our own Proactive Chat that we would put on our websites, how do we connect it to work based on agent availability? Is there a LivePerson API that we could use for it? Thanks!
View ArticleAPI for sending data to CRM
Hey folks, Can someone help me with these queries: When using your LP solution for voice/chat(please tell about both ) is there a way to send the data being sent to LP CRM furthur to a third party...
View Articlehow much does it cost to use the LivePerson service
how much does it cost to use the LivePerson service
View Articlehow much does it cost to use the LivePerson service
how much does it cost to use the LivePerson service
View ArticleLivePerson Chat Availability State
Myra Siason, of SANE Australia, approached us with an extremely relevant question in regards to LivePerson Buttons. She asks, "Is it possible to change the 'Click to Chat' button to show a 'Busy'...
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