Hi,
I see a warning icon on the left of the customer name in the Agent Console customers grid.
What that means? Is there a development problem on the Chat Window?
I found this in documentation:
Contact ID: The IP address of the visitor or the name they enter in the Pre-chat survey. When the visitor has previously visited your website and engaged in chat sessions, an icon is displayed to the left of the Contact ID.
I attached a image highlighting the icon I'm talking about. Is that the icon that shows that the customer has previously visited your website and engaged in chat sessions?
Thank you,
Dan