cannot create application key
i having a trouble with creating application key.. it say'sAn unexpected error has occurred Application Key could not be created due to a connection error. someone can help me?
View ArticleGetting an error after a few hours of leaving the agent inactive.
Hi,I used the agent's sendCollaborationEvent function and received JSON object in the failure callback. I'm guessing the session timed out. Just wanted to make sure everything's ok on my...
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LivePerson Design
Hi, Is it possible to change the look of the chat window and survey windows like for example changing the font size and moving the buttons from right to left, etc?
View ArticleHow can we end chat sessions automatically where customers are no longer...
I know if a customer does not respond from the start of the chat session, LivePerson has the Non-responsive Messages which are great. However we find customers sometimes stop responding in the middle...
View ArticleThird-Party Notifications
Hi, we would like to test the Third Party Notification functionality of Visitor Rules in our account, but when we create a new rule, Third Party Notifications are not available as Actions. Could you...
View ArticleOffline Survey and Custom Variable
How can I access a Custom Variable in the Offline Survey? We're sending a customer number via a Custom Variable and would like to include it on the email sent back to us when all operators are...
View ArticleAgent API - Retrieving the Available Skills
Hi, I've found some problem in Agent API.While the documentation is saying thatRetrieving the Available SkillsReturns the available skills to transfer a chat. The list includes all skills that have at...
View ArticleChat time (AHT)
In case of transferring a chat session to another person, does the chat time ends (affecting Average Handle Time), once the chat has been transferred, or chat time is being shared by 2 representatives...
View ArticleCan I use gzip Content-Encoding for LP REST API requests?
Hi, I am making a Chat related REST API call (https://dev.liveperson.net/api/account/P00001111/visit/H0000738711110664732K8391638/chat/request?v=1) to start a chat and I POST to it an XML body, as...
View ArticleProblem with SSL Handshake
Hi, we are currently trying to send a third party notification to our server over HTTPS. During the SSL handshake we get the following message: TLSv1 Alert, Level: Fatal, Description: Certificate...
View ArticleLimiting / Validating A Phone Number Field
Hi. I'm trying to create a Phone Number field in a Pre-Chat Survey and limit it's entry. I need to limit this field to 10 numerical-only characters. As I understand this, I can do this using steps...
View ArticleHow to associate a Chat API session with a monitor tag session?
I am using the Javascript Chat API module to implement embedded chat on a page. I am also using the standard Monitor Tag provided by the admin interface. Both are working fine independently, but they...
View Articleimage not appearing for simple div insertion
Hi, I have inherited some code from a developer. He had added the div with our lp number that led to Spanish-language chat and commented it out. Meanwhile, he had another div for English enabled and...
View ArticleOffline Survey and Custom Variable
How can I access a Custom Variable in the Offline Survey? We're sending a customer number via a Custom Variable and would like to include it on the email sent back to us when all operators are...
View ArticleGetting an error after a few hours of leaving the agent inactive.
Hi,I used the agent's sendCollaborationEvent function and received JSON object in the failure callback. I'm guessing the session timed out. Just wanted to make sure everything's ok on my...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleJavaScript chat api - custom variables limitation
I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20...
View ArticleLimiting / Validating A Phone Number Field
Hi. I'm trying to create a Phone Number field in a Pre-Chat Survey and limit it's entry. I need to limit this field to 10 numerical-only characters. As I understand this, I can do this using steps...
View ArticleAgent Console suddenly fails to launch
Today when I launched the LivePerson Agent Console, it started the usual download, then threw a " Failed to launch application. Exception description java.lang.NullPointerException." This was soon...
View ArticleCustomer ask question prior to clicking chat button
I have a feature request on my plate to create a form element (textarea) on a page that, when submitted, pre-populates the 1st question sent to the liveperson window. So before the customer clicks on...
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