I've experienced that one of your Agent gave me the form below. He said that this feature is currently not available to your Client. Morphlabs is seeing this as a useful tool in handling with our client's issue.
Form:
Please use the form below to send us the file. Click on Browse, then locate the file on your computer and press OK. Then press Send and wait until you see the confirmation screen. You can also email it to support@liveperson.com with LTK------------X in the subject of your email.