Passing Custom Variables
I'm working on behalf of a client to implement some custom variables into the LivePerson code. Since I don't have access to their admin console, I need to do all of this in the code. I found this...
View ArticleIntegration with Omniture
We are looking to integrate LivePerson Chat with Omniture. We look at it as a very simple integration intially. 1. Capture as event - when someone clicks on "Live Chat" button on the website. We are...
View ArticleEnble Multiple Rings when a New Chat Comes In
It would be extremely helpful to allow the ring notification of a new incoming chat to continuously ring until a rep Accepts the chat. Sometimes there are multiple reps fielding chats and right now,...
View Articleupload multi images user chat
Hi, I'm a customer administrator,and are able to upload photographs of the operator engaged in chat.I've seen how to load the image, butI have more 'than 60 operators to manage. Is there a way to load...
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Service Level and Chat Volume per Group
Hi, My name is Charles Gonzales a Real Time Analyst. I was hoping someone could help me with my project. The issue that I have encountered is that in my Live Person Admin Console all sites or...
View ArticleLinked Script - maintain code in one place but replicate across site
Hey, I am installing live chat and was wondering if it is possible to put the code in one place on my site and have it pulled through to each page via a linked script? So that I can maintain the code...
View ArticleVoluntarily inviting chats
Does anyone know how to see if a chat was voluntarily pulled by an agent?
View ArticleIs it possible to store the image in Liveperson server instead of in our server?
We would like to change our configuration to store the chat box image in Liveperson server and no longer in our server. Our IT team hope this will solve a problem we have of certificate and may speed...
View ArticleURL to download reports
All, I found the PDF that describes how to download reports in XML format (or have them sent to an FTP server), using the report export feature. Is there any way to use a URL to get the reports in...
View ArticleTotal tickets waiting / max waiting time depending on skills
Hello, we would like to build a tool where we can see the total number of waiting tickets and the maximum waiting time of a ticket but only for specific skills. At first I would like to ask if...
View ArticleAgents want to have automated 'away' status
When agents are away from their desk, they want their console status to go to 'away' automatically. The way (that I understand) to do this is to set Account Setup > Settings > Login Policy >...
View ArticleIs the liveperson client affected by Java updates?
In recent days, Oracle has released a critical update to the Java Runtime that also supports the liveperson client. Will this update break the liveperson client?
View ArticleAgent status options
Is it possible to add more "status" options? We would like a better way to track when an agent changes his status options (like for meeting, break, lunch, training, etc.) and get the breakdown from...
View Articleautomatically capitalize the first letter in iPhone/iPad App.
Please have the iphone app automatically capitalize the first letter of each response saving a lot of time especially on iphone and looks more professional when sentences start with a capital letter....
View ArticleLong Auto Text Shortcuts break word wrap
I have just started using the Auto Text Shortcuts feature, and it works great! Such a time-saver! There is a problem, though: Some of the auto-text in my .txt file is a bit long (over 300...
View ArticleTesting Environment
How does one find information regarding a testing or training environment that can be used to teach the system to new chat representatives. Any information would be appreciated!
View ArticleThinking about deploying LP Chat on our website?
I run a customer service team for a software company. We currently only use email and phone for our customer service channels related to the purchasing and licensing process. On our website we have a...
View ArticleSend a file form should be available to Client.
I've experienced that one of your Agent gave me the form below. He said that this feature is currently not available to your Client. Morphlabs is seeing this as a useful tool in handling with our...
View ArticleTotal tickets waiting / max waiting time depending on skills
Hello, we would like to build a tool where we can see the total number of waiting tickets and the maximum waiting time of a ticket but only for specific skills. At first I would like to ask if...
View ArticleOther KB formats
We have been wanting to spruce up our knowledgebase to look simpler, ideally with format options to choose from.
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