how can I create a new App and install into an account
Hi I need some help in creating the new app and install into a liveperson account. I have a liveperson accout and created a developer account. Using my developer account I have successfully created the...
View ArticlePass information to a custom exit survey
Hi, I am new here and would like to know if there is a way to pass information from a chat session to a custom exit survey? Information such as agent name, customer name, host, ip address, customer...
View ArticleSet chat link to blank when no operators online
I'm trying to set our chat link to not show up when there are no operators online. I can't find how to do this, since the offline and busy statuses require values in them. This is a simple chat link....
View ArticleJoomla or Drupal..... What i need to learn
HiI am new to Web Develpment.I need to know, what should i have to Use Joomla or Drupal??WhyPlease help!!!!
View ArticleCan the knowledgebase facility be branded for your own company
A number of customers have highlighted they feel thay are going outside our site when using the knowledgebase. The main reason being is that it cannot be branded on our own company colours? Any ideas?
View ArticleAgent status options
Is it possible to add more "status" options? We would like a better way to track when an agent changes his status options (like for meeting, break, lunch, training, etc.) and get the breakdown from...
View ArticleNeed a bulk process for creating Operators
We really need a bulk process of uploading new Operators. For example, I have to setup a new chat team of 15 folks that all support the same skills. The only thing that is different is their Display...
View ArticleAbility to run report on Skill ID
Hello , I was trynig to search for a Skill ID and i have no other option than to hoover on individual skill and check. if Admin can have an ability to run report for all skills where we can have...
View ArticleTotal tickets waiting / max waiting time depending on skills
Hello, we would like to build a tool where we can see the total number of waiting tickets and the maximum waiting time of a ticket but only for specific skills. At first I would like to ask if...
View ArticleIs it possible to store the image in Liveperson server instead of in our server?
We would like to change our configuration to store the chat box image in Liveperson server and no longer in our server. Our IT team hope this will solve a problem we have of certificate and may speed...
View ArticleAbility to run a report based on pre-chat survey responses
I think a very useful reporting feature would be one that allowed admin to determine average chat time and total chat time based on responses to pre-chat survey questions. We have a pre-chat survey...
View ArticleTesting Environment
How does one find information regarding a testing or training environment that can be used to teach the system to new chat representatives. Any information would be appreciated!
View ArticleOther KB formats
We have been wanting to spruce up our knowledgebase to look simpler, ideally with format options to choose from.
View ArticleChat Transfer Process
We only want our operators to transfer visitors to other skills. They get confused between Inter-Account and Transfer and using the buttons incorrectly. We should be able to disable the functionality...
View ArticleChat Quality Evaluations
We have a group of 10+ folks reviewing chats to ensure they meet our Quality standards. Every now and then, we have folks duplicating the work by mistake. It would be great, if we could get a...
View ArticleRemove Expired Users
We need a way to pull a report to determine users that haven't used the program for over a year. We can determine who has used the program, but not those who have not used the program. We need to be...
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Service Level and Chat Volume per Group
Hi, My name is Charles Gonzales a Real Time Analyst. I was hoping someone could help me with my project. The issue that I have encountered is that in my Live Person Admin Console all sites or...
View Articleautomatically capitalize the first letter in iPhone/iPad App.
Please have the iphone app automatically capitalize the first letter of each response saving a lot of time especially on iphone and looks more professional when sentences start with a capital letter....
View ArticleChat from iPad
Is it possible to chat from an ipad?Will ipad users be monitored when they are browsing my site?
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