Custom Variable implementation in ASP.NET
HiI am trying to pass custom variable to chat console. I have added Monitor and tracking code in the page. However in my agent console I am not able see the desired value. URL of the chat page:...
View ArticleIncoming Chat- Sounds
The last version of liveperson had the option to go to settings >> sounds>>>play the sound 3 times.. 5 times...( so if an operator has not answered an incoming chat the chat would ring 3...
View ArticleCreating a group for reaching out/engagement
Just spoke with LivePerson customer service, who suggested I post an idea in this forum. Hopefully, there is a developer out there who has already designed what I would think is a fairly basic piece...
View ArticleCan I use REST API in javascript applications?
Can I use REST API in javascript applications? If I can, how to do? It seems it works well on Java code, but not on Javascript code. Who can confirm? Thanks
View ArticleVoluntarily inviting chats
Does anyone know how to see if a chat was voluntarily pulled by an agent?
View ArticleExport SYSTEM MESSAGES
We need a way to export system messages so we can easily review and make updates (similar to canned responses)
View ArticleMonitor the IP address/location of Live Chat Agents
Because LivePerson can be easily downloaded on personal computers, it would be great to monitor where the Live Chat Agents are logged in since our Agents aren't allowed to log in from home.We can...
View ArticleNew Chat alerts for PCs with no sound
We have operators using Live Chat that do not have sound enabled on their PCs. Therefore if the LC console is open as a background application (i.e. with another application obscuring it such as MS...
View ArticleLimit total number of chats for an account
There are commercial cases in which you might want to limit the total number of chats (e.g. per month) for an account. So when the limit is reached, no more invites or buttons are displayed. Currently...
View ArticleMacros in Emailed Transcript Subjects
It would be desirable to be able to use macros in the subject field of emails generated by rules - such as emailed chat transcripts. For example, one use case would be for our supervisors and managers...
View ArticleTotal tickets waiting / max waiting time depending on skills
Hello, we would like to build a tool where we can see the total number of waiting tickets and the maximum waiting time of a ticket but only for specific skills. At first I would like to ask if...
View ArticleURL to download reports
All, I found the PDF that describes how to download reports in XML format (or have them sent to an FTP server), using the report export feature. Is there any way to use a URL to get the reports in...
View ArticleAgents want to have automated 'away' status
When agents are away from their desk, they want their console status to go to 'away' automatically. The way (that I understand) to do this is to set Account Setup > Settings > Login Policy >...
View ArticleEmailing operator survey while visitor still in site
Hi all, I'm looking for a way to set a rule which will email me the chat trans with the operator survey answers once the agent has submitted the survey and not only when the visitor left the site. As...
View ArticleMass Create / Update Operators
As an Admin, I need the option to Mass Create or Mass Update Operators. This will reduce number of data entry errors as well as reduce the cycle time of implementing new Users or changing Operator...
View ArticleEmail Transcript in chat window - localization
Hello, unfortunately there is no option to localize the small pop-up window in Chat window that shows up after clicking on "Email this chat" button. It contains text "Email Transcript" and button...
View ArticleIs it possible to store the image in Liveperson server instead of in our server?
We would like to change our configuration to store the chat box image in Liveperson server and no longer in our server. Our IT team hope this will solve a problem we have of certificate and may speed...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleConcurrent Multiple Operator Logins and Auto Forward Emails
I am relatively new to LP and cannot find a yes or no answer to these questions. Maybe there are settings I am unaware of. 1. I need the ability to have a single "operator" logged in multiple times...
View ArticleSetting up Chat for Multi-lingual Support
I am looking for best practices regarding setting up chat to multiple languages. Do you set a separate chat window for each langauge? Do you automatically set a particular window based on GEO...
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