Hi Everyone.
I'm trying to find the value, or a way to calculate the value for ACD Timeouts against any given agent. It seems this variable, although available in the Admin Console, is not specifically recorded in Data Access, which I find strange.
If that is the case, has anyone found a way to determine the following?
1. Pulls ACD Timeout volumes for an agent within Data Access?
2. Reference chat IDs to each timed out event.
Help?