New Rules Question
Hi, I do have live person pro-active popup activated in my websites. When any user come to website, there is manual request from agent console is send for live chat. If user click on that live person...
View ArticleHow to associate a Chat API session with a monitor tag session?
I am using the Javascript Chat API module to implement embedded chat on a page. I am also using the standard Monitor Tag provided by the admin interface. Both are working fine independently, but they...
View ArticleIs there any way to upload photo from android device to LivePerson agent...
I created the android app that supports liveperson chat. I want to know: is there any way allow android user upload photo and send to agent?
View ArticleChat button link text in WYSIWYG editor - unnecessary p tag
In one of my chat button links the customized text is always wrapped in the <p> tag. This is an undesired effect as it breaks line of text where the link should be shown. I tried to create...
View ArticleProblem Chat Export XML only ZIPped starting March 2014
Hello, I'm using the URL method to export XML reports in a Google Docs Spreadsheet, the datas are in in plain format. I was informed by your email "LivePerson - Chat Export Update" that kind of export...
View ArticleHow do I add a video to our chat windows?
How do I add a video to our chat windows? I just missed the instructions given by Andrew Akman on his webinar on Video Engagement. Can someone help?
View ArticleHow to send an alert or automated message to liveperson client from .Net
HI, Can anyone help me How to send an alert or an automated message or mail to liveperson client from .Net. Thanks in advance!!!
View ArticleLightbox Application for Chat Invitation
Hi Everyone,What about the situation about the lightbox application for the live chat invitation? I've tried to upload it from the admin console which directed me to Lightbox Effect for Chat Invitation...
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Manual invitation through button in 3rd party platform
In the Agent Console there is the ability for an agent to manually invite a visitor to chat. Can this action be implemented into a third party CRM/Analytics platform?
View ArticleACD Timeout Value In Data Access
Hi Everyone. I'm trying to find the value, or a way to calculate the value for ACD Timeouts against any given agent. It seems this variable, although available in the Admin Console, is not...
View ArticleGoogle Analytics Integration for Universal Analytics?
Hi - In the Google Analytics Integration doc (version 2.13) it shows support for Urchin, Traditional, and Asynchronous analytics. Is integration possible for Google Universal Analytics as well? (or...
View ArticleHow do I add a video to our chat windows?
How do I add a video to our chat windows? I just missed the instructions given by Andrew Akman on his webinar on Video Engagement. Can someone help?
View ArticleEverything you wanted to know about rules but were too scared to ask
I opened this thread for the discussion of rules and anything rules related. At times, rules are underestimated, but with a few minor tweaks you can use LivePerson's rules in amazing ways to target...
View ArticleSample code for IOS Native App ?
Is there sample code for using the IOS Native App library? I've followed the instructions: iOS | Basic Integration and Native iOS Advanced Integration (library v2.0) As best I could, but I think that I...
View Articlecannot create application key
i having a trouble with creating application key.. it say'sAn unexpected error has occurred Application Key could not be created due to a connection error. someone can help me?
View ArticleLightbox Application for Chat Invitation
Hi Everyone,What about the situation about the lightbox application for the live chat invitation? I've tried to upload it from the admin console which directed me to Lightbox Effect for Chat Invitation...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleWordPress - Embedding the Monitor Tag on Pages - Out of Date LivePerson Help...
I am trying to setup embedded monitor tags in my WordPress blog. The following LivePerson Help Doc appears to be outdated. The WP Plugin, MyFTP no longer exists. This is the doc I was referd to by...
View Article'Resource' tab activation
I recently created a new developer account (P70101891) and I need to have the Resource tab turned on. Can someone help me with this?
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creating an away state for mobile
We created buttons for a mobile implementation using details from here: https://connect.liveperson.com/docs/DOC-2533 --> https://gist.github.com/grantmiller/7b2d1d37a2f7658cf9cdWhere only manage two...
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