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Can LP be delivered via GZip compression or similar.
I am currently trying to help increase the performance of our website. One of the tools I am using is showing LP to be somewhat bloated and by GZipping it I can help to reduce load. Is there a way to...
View ArticleAdding Custom Buttons
Hi, I just want to know like is it necessary to host custom reponline.gif, repoffline.gif,repoccupied.gif buttons chat buttons in a server & use them?Can't we use them by keeping the .gif images in...
View ArticleNew Chat (Legacy) Discussion
Hi, I'm facing an issue where newly added users are not seeing the "Take" button, and they have to use the shortcut "F2" to take the chat on wait. How can I make the "Take" button appear like in the...
View ArticleIs there any way to develop agent console in web page of an web application?
Hi All, I have a web application where agent dash board is there; on that page I want the agent console functionality to be available. Please give me some idea on that, like any library is available or...
View ArticleHowe get copy of monthly invoice?
What do I need to do to get a copy of our monthly invoice? Can I access a copy online? - I need this for expense reporting purposes.
View ArticleQueries regarding LiveEngage
Hey, Can someone tell me whether the following functionalites are offered as part of LiveEngage platform: SMS IntegrationWorkflowUser Groups SegmentationRequest AuditingCall back mechanismsReport...
View ArticleLooking for a live person consultants
I run a small e commerce business and am looking for a consultant to assist with my live person account. I can be contacted at vmh@barrierfree.org
View ArticleEngagement Window SDK: enable Resources in my account
I want to use Engagement Window SDK but the the tab 'resource' under Visitor Experience>Chat is not available. please help me on that.My account details are followingTest account: P64296055...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleHow can I integrate group management to a custom web solution?
Hello all, I'm the new guy in the neighborhood, I apologize if this isn't the rigth place for this, but: We are working on a very important website project (which uses .Net and Kentico CMS) and we plan...
View ArticleUpdate Company Logo in Chat Invitation
We just changed our company logo and I'm wanting to upload it into our floating chat invitation. Any recommendations on how I do that?
View ArticleNew Chat (Legacy) Discussion
Hi, I'm facing an issue where newly added users are not seeing the "Take" button, and they have to use the shortcut "F2" to take the chat on wait. How can I make the "Take" button appear like in the...
View ArticleChat Button Placement
Odelia, from Igatame asks a great question: "We would like to set the live person msg chat not in the middle of the window but to put it in one of the corners, can you pls help us with that? how can we...
View ArticleGoogle Analytics Integration for Universal Analytics?
Hi - In the Google Analytics Integration doc (version 2.13) it shows support for Urchin, Traditional, and Asynchronous analytics. Is integration possible for Google Universal Analytics as well? (or...
View ArticlePlease Enable 'Profiles' in my Dev Acct
I am using dev acct P46290432 and in the Admin Console under 'Visitor Experience' I only see 'Chat'. Can I have 'Profiles' added?
View ArticleEngagement Window SDK: enable Resources in my account
I want to use Engagement Window SDK but the the tab 'resource' under Visitor Experience>Chat is not available. please help me on that.My account details are followingTest account: P64296055...
View ArticleHow to associate a Chat API session with a monitor tag session?
I am using the Javascript Chat API module to implement embedded chat on a page. I am also using the standard Monitor Tag provided by the admin interface. Both are working fine independently, but they...
View ArticlePlease Enable 'Profiles' in my Dev Acct
I am using dev acct P46290432 and in the Admin Console under 'Visitor Experience' I only see 'Chat'. Can I have 'Profiles' added?
View ArticleHow do I select which chat window to load (resources)?
I am trying to configure 2 different windows using the Collaboration design that have customized resources. How can I make sure that the resources are assigned to the right chat window? I would like to...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
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