Everything you wanted to know about rules but were too scared to ask
I opened this thread for the discussion of rules and anything rules related. At times, rules are underestimated, but with a few minor tweaks you can use LivePerson's rules in amazing ways to target...
View ArticleSample code for IOS Native App ?
Is there sample code for using the IOS Native App library? I've followed the instructions: iOS | Basic Integration and Native iOS Advanced Integration (library v2.0) As best I could, but I think that I...
View Articlecannot create application key
i having a trouble with creating application key.. it say'sAn unexpected error has occurred Application Key could not be created due to a connection error. someone can help me?
View ArticleIs there any way to upload photo from android device to LivePerson agent...
I created the android app that supports liveperson chat. I want to know: is there any way allow android user upload photo and send to agent?
View ArticleACD Timeout Value In Data Access
Hi Everyone. I'm trying to find the value, or a way to calculate the value for ACD Timeouts against any given agent. It seems this variable, although available in the Admin Console, is not...
View ArticleChat button link text in WYSIWYG editor - unnecessary p tag
In one of my chat button links the customized text is always wrapped in the <p> tag. This is an undesired effect as it breaks line of text where the link should be shown. I tried to create...
View ArticleThe LiveChat Facebook App
Hi, I am working on adding the LiveChat to a Fan Page that I have and it does not seem to work. I added in the account number but when I pull up the app it says the chat is offline. Do I need to add my...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleOperator Routing
We're creating a mobile version of live chat and will place it on our mobile product pages. We're creating our own skill, but we now need to figure out how we can route to the operators for the...
View ArticleClient questions - Curhat Galau app
Here is my client response to his implementation process - could you please help him?"We tried to implement this appkey from account 88118154 Live KeysChurat Galau Actions:[ Edit ] [ Install in...
View ArticleChat API GET URL - Add custom variables (ie, current page)
Hi, I am using javascript 'window.open' to simply launch a chat window with the following url: https://dev.liveperson.net/hc/P29664714/?cmd=file&file=visitorWantsToChat&site=P29664714 I want to...
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Setting up Rules
I am trying to set up a rule based on the Pre-Chat survey so that the answer of the survey will assign a skill to the Visitor. Sometimes the rule works, but most of the time it does not. Below is my...
View ArticleConfigure video chat
LivePerson claims video chat functionality. How do I configure this from the admin console?
View ArticleClient questions - Curhat Galau app
Here is my client response to his implementation process - could you please help him?"We tried to implement this appkey from account 88118154 Live KeysChurat Galau Actions:[ Edit ] [ Install in...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleIs it possible to "turn off" Offline Survey?
We are looking to use the offline survey function in LP to direct customers to our website's email form whenever agents are unavailable. Rather than being able to type in responses and submit, we would...
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creating an away state for mobile
We created buttons for a mobile implementation using details from here: https://connect.liveperson.com/docs/DOC-2533 --> https://gist.github.com/grantmiller/7b2d1d37a2f7658cf9cdWhere only manage two...
View ArticleLightbox Application for Chat Invitation
Hi Everyone,What about the situation about the lightbox application for the live chat invitation? I've tried to upload it from the admin console which directed me to Lightbox Effect for Chat Invitation...
View ArticleHow to send an alert or automated message to liveperson client from .Net
HI, Can anyone help me How to send an alert or an automated message or mail to liveperson client from .Net. Thanks in advance!!!
View ArticleHow to associate a Chat API session with a monitor tag session?
I am using the Javascript Chat API module to implement embedded chat on a page. I am also using the standard Monitor Tag provided by the admin interface. Both are working fine independently, but they...
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