Limiting / Validating A Phone Number Field
Hi. I'm trying to create a Phone Number field in a Pre-Chat Survey and limit it's entry. I need to limit this field to 10 numerical-only characters. As I understand this, I can do this using steps...
View ArticleGoogle Maps Integration Error
I have a static LivePerson Chat Account using version 8.2 ad tried to implement the Google Maps Integration by following the instructions on http://community.liveperson.com/docs/DOC-1211 and am...
View ArticleAgent picture is not visible anymore
Hi, Suddenly the code that used to show the agent pictures is not working anymore.We have run a javascript debugger and show that the function lpceStartChat inside chat_event_handlers.html is not...
View ArticleEverything you wanted to know about rules but were too scared to ask
I opened this thread for the discussion of rules and anything rules related. At times, rules are underestimated, but with a few minor tweaks you can use LivePerson's rules in amazing ways to target...
View ArticleIs anyone having the problem of a user not being able to access chat?
I am based in the UK. We are having a major problem because we have a school where some students are trying to access our web chat service, and they can't get into it. The button is working fine on our...
View ArticleHow do I make sure Operator Surveys are being presented for all chats?
We recently activated the Operator Survey to track chat reasons (Our skills are set up to monitor which of our companies 3 brand's websites customers are visiting, our department takes all chats...
View ArticleConfigure video chat
LivePerson claims video chat functionality. How do I configure this from the admin console?
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleAgent APIs - Do you support websockets ?
We want to be able to embed the agent side in our existing tool instead of using Liveperson's agent console. What is the preferrable method of developing custom agent side for browser? I have seen Java...
View ArticleCan agents launch a LP chat from 3rd party CRM?
We have a 3rd party CRM which lists online visitors. We would like our agents to be able to click a button/link from within the CRM and launch a chat using the LivePerson agent console, automatically...
View ArticleChat API GET URL - Add custom variables (ie, current page)
Hi, I am using javascript 'window.open' to simply launch a chat window with the following url: https://dev.liveperson.net/hc/P29664714/?cmd=file&file=visitorWantsToChat&site=P29664714 I want to...
View ArticleLightbox Application for Chat Invitation
Hi Everyone,What about the situation about the lightbox application for the live chat invitation? I've tried to upload it from the admin console which directed me to Lightbox Effect for Chat Invitation...
View Article'Resource' tab activation
I recently created a new developer account (P70101891) and I need to have the Resource tab turned on. Can someone help me with this?
View ArticleGoogle Maps Integration Error
I have a static LivePerson Chat Account using version 8.2 ad tried to implement the Google Maps Integration by following the instructions on http://community.liveperson.com/docs/DOC-1211 and am...
View ArticleEverything you wanted to know about rules but were too scared to ask
I opened this thread for the discussion of rules and anything rules related. At times, rules are underestimated, but with a few minor tweaks you can use LivePerson's rules in amazing ways to target...
View ArticleHow to send an alert or automated message to liveperson client from .Net
HI, Can anyone help me How to send an alert or an automated message or mail to liveperson client from .Net. Thanks in advance!!!
View ArticleHow to associate a Chat API session with a monitor tag session?
I am using the Javascript Chat API module to implement embedded chat on a page. I am also using the standard Monitor Tag provided by the admin interface. Both are working fine independently, but they...
View ArticleAgent API - Retrieving the Available Skills
Hi, I've found some problem in Agent API.While the documentation is saying thatRetrieving the Available SkillsReturns the available skills to transfer a chat. The list includes all skills that have at...
View ArticleHow do I make sure Operator Surveys are being presented for all chats?
We recently activated the Operator Survey to track chat reasons (Our skills are set up to monitor which of our companies 3 brand's websites customers are visiting, our department takes all chats...
View ArticleClient questions - Curhat Galau app
Here is my client response to his implementation process - could you please help him?"We tried to implement this appkey from account (Removed account id) Live KeysChurat Galau Actions:[ Edit ] [...
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