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Remove Thin Grey Border from Branding Image
Hi Everyone. I'm having difficulty removing the thin grey border that is automatically places around a custom branding image. I looked in Resources and tried to modify the modern_chat.html as follows....
View ArticleExporting Reporting numbers
Is there a way to export statistics from the reports through an API or other means? We have a custom built dashboard of company statistics and we would like to automate getting the numbers we need for...
View ArticleUsing Rules to set ticket routing or ticket status
I want to know how can I create a rule to change the ticket status based on conditions to "Resolved" or "Pending Customer" as well as change the change the routing to "Not active" or "In skill queue"....
View ArticleLimiting / Validating A Phone Number Field
Hi. I'm trying to create a Phone Number field in a Pre-Chat Survey and limit it's entry. I need to limit this field to 10 numerical-only characters. As I understand this, I can do this using steps...
View ArticleEverything you wanted to know about rules but were too scared to ask
I opened this thread for the discussion of rules and anything rules related. At times, rules are underestimated, but with a few minor tweaks you can use LivePerson's rules in amazing ways to target...
View ArticleGoogle Maps Integration Error
I have a static LivePerson Chat Account using version 8.2 ad tried to implement the Google Maps Integration by following the instructions on http://community.liveperson.com/docs/DOC-1211 and am...
View ArticleLightbox Application for Chat Invitation
Hi Everyone,What about the situation about the lightbox application for the live chat invitation? I've tried to upload it from the admin console which directed me to Lightbox Effect for Chat Invitation...
View ArticleHow to associate a Chat API session with a monitor tag session?
I am using the Javascript Chat API module to implement embedded chat on a page. I am also using the standard Monitor Tag provided by the admin interface. Both are working fine independently, but they...
View ArticleHow to send an alert or automated message to liveperson client from .Net
HI, Can anyone help me How to send an alert or an automated message or mail to liveperson client from .Net. Thanks in advance!!!
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleOffline Survey and Custom Variable
How can I access a Custom Variable in the Offline Survey? We're sending a customer number via a Custom Variable and would like to include it on the email sent back to us when all operators are...
View ArticleAgent APIs - Do you support websockets ?
We want to be able to embed the agent side in our existing tool instead of using Liveperson's agent console. What is the preferrable method of developing custom agent side for browser? I have seen Java...
View ArticlePre-Chat Survey Selection -> Custom Exit Survey
Hello, We're working to "forward resolve" customer issues which means we're looking to head off the next 2-3 questions in advance based upon their initial question. One idea is to take what someone...
View Articlecannot change chat window agent image
I am creating a new window editor and unable to change the image. I selected window skin of "chat modern design" and window type of "chat window". No matter what is selected for "Branding"...
View ArticleClient questions - Curhat Galau app
Here is my client response to his implementation process - could you please help him?"We tried to implement this appkey from account (Removed account id) Live KeysChurat Galau Actions:[ Edit ] [...
View Article'Resource' tab activation
I recently created a new developer account (P70101891) and I need to have the Resource tab turned on. Can someone help me with this?
View ArticleInvalid Version errors
I'm seeing intermittent "invalid version" errors (internal code 33)when calling the "events" method in the REST API. Most request workfine, but a few return this error. I've pasted a sample error and...
View ArticleLightbox Application for Chat Invitation
Hi Everyone,What about the situation about the lightbox application for the live chat invitation? I've tried to upload it from the admin console which directed me to Lightbox Effect for Chat Invitation...
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Dynamic Agent Profiles not workin
When trying to create the dynamic agent profiles as explained in the following article: Display Agent Profile Picture in Chat Window (legacy, classic, & modern skins only) I get a broken image....
View ArticleWebsite links stop working after Chat pops up
We've implemented LiveEngage on our corporate site via the LIvePerson LiveEngage Tag plugin (Wordpress). Chat functionality works. However, after a Chat pops up for a visitor, all other links on the...
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