We recently activated the Operator Survey to track chat reasons (Our skills are set up to monitor which of our companies 3 brand's websites customers are visiting, our department takes all chats regardless of reason.) The survey is great... when it works. We are only being presented with the survey about half the time. There doesn't seem to be any specific pattern to why they are so sporadic. Has anyone run into this before? Any ideas how to get better consistency?
Also, is there a report that I can use to pull up these survey results and export to Excel?