Is it true that the data (structure) of the Data Access Service (API) is used for LiveEngage Reporting?
To put in another way: is setting up the Data Access Service as main reporting source a future proof approach?
I'm not seeing a lot of (recent) information, discussion or materials around Data Access, so I'm not sure if it's widely used and/or promoted. As the investment is significant (especially the ETL and modelling part), I'm looking for reassurance that it's worth the effort on the longer term.