Predictive dialer algorithm
One customer noticed that invitations were being sent when everybody was on away, so effectively no agent was available. This supports an earlier test we did, which indicated that using the predictive...
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
View ArticleData Access Service vs. LiveEngage Reporting
Is it true that the data (structure) of the Data Access Service (API) is used for LiveEngage Reporting? To put in another way: is setting up the Data Access Service as main reporting source a future...
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LivePerson/Engage Javascript slowing down site
The following is a yslow of my site in regards to live person java-script downloads. nothing seems to be gzip, all expires are in the past and total load time is around 8s.Is there something we can do...
View ArticleUtilize APIs to pour a glass of beer - brilliant
This is a true disrupt implementation of Twitter API & Siri - very cool. Desc:Siri texts “pour me a beer” to Beeri’s Twitter account while Beeri’s onboard Arduino Uno w/WiFi shield polls the...
View ArticleLinux (Ubuntu 10.04 i586) - Recent Java Changes
Sun Java 6 will no longer be supported: https://wiki.ubuntu.com/LucidLynx/ReleaseNotes/Java6Transition We just switched our Ubuntu machines from Sun Java 6 to OpenJDK 7. LivePerson works OK on...
View ArticleUsing Liveperson with Single Page Application
Hello We develop an web site with single page application pattern, in which the user stays mostly on the same pages. How can I make sure Liveperson does not consider such user as idle, since he or she...
View ArticleBlank Screen
I have both an Online Chat and a Click to Call on a page. When I try to open up the Online Chat I get a blank screen:...
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Predictive Dialer and Back-in-5 state
A new question about the predictive dialer. I can see the usage of the Back-in-5 state in the button state display, for example here and here, but I wonder if and how the PD uses this state. The...
View ArticleAPI for retrieving "canned responses"
Hello, I'm implementing Agent application using Agent REST API. How can I retrieve "canned responses" configured in Admin Console? What API should I use?
View ArticleRegister with the Virtual Assistant (VA) as Agent Liveperson via Rest API
Hello, How can I register with the Virtual Assistant (VA) as Agent Liveperson via Rest API? This is crucial to show this information inside our web VA window interface Which is developed in HTML5 and...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleUsing Liveperson with Single Page Application
Hello We develop an web site with single page application pattern, in which the user stays mostly on the same pages. How can I make sure Liveperson does not consider such user as idle, since he or she...
View ArticleDynamic popup on cart page for $X away from free shipping?
We offer free shipping over $75, so can we set up a LP popup notifying the customer that they are x $ from reaching free shipping on the cart page? For example, if their cart has $65 in it, a LP window...
View ArticleIs anyone having the problem of a user not being able to access chat?
I am based in the UK. We are having a major problem because we have a school where some students are trying to access our web chat service, and they can't get into it. The button is working fine on our...
View ArticleInvitation to open custom chat box using REST API
We have our Invitation showing up correctly on the site, however we would like to run a custom javascript function when the user clicks that invitation. We followed directions from...
View ArticleChat API deployment
Hello Everybody, I've an interesting problem. Development of custom chat API (JavaScript) has finished, tested, it works. Now, we changed the appkey and LP id to live one, and it is not working...
View ArticleLive Person integration to CTI for routing
Has Live Person been integrated to an existing CTI vendor for routing the Chat request to a specific agent. Is this possible?
View ArticleSetting "Current Page"
I'm trying to figure out how to fill in the "Current Page" column in the LivePerson console.Can a LivePerson representative confirm if this is possible from the Chat API (REST)? If not, how can this be...
View ArticleStarting PIT from scratch
Hi there We have experience implementing PIT as a transformation from a rules based situation, where the PIT model will learn in the back ground while chats are taking place. But what if you're...
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