Hi Folks
We are having an issue with our TextChat service since approximately 11am yesterday. When a customer instigates a chat they are getting multiple SMS back all with the same content. I have been in touch with Symsoft and they have advised there are no errors showing on their side. I have also been in touch with our own internal technology team and they have advised they cannot see anything either
I spoke with the support team here earlier and they indicated it may be API related and to contact you guys
Can someone assist with this please? Can you also let me know if you need any other detail
Account Number is 62134218
Kind Regards
Mary