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Default text in optional fields being populated in transcripts
Currently, my team is working on integrating Live Person with Aprimo Marketing Studio and bringing information from pre-chat surveys into Aprimo. We’re doing so by pulling in information from the chat...
View ArticleIntegrating LivePerson, receiving error "Application key is not installed in...
I'm trying to integrate LivePerson chat into my website using JavaScript. My account num is P24558686 I've set everything up correctly I think, but when I try to Check Availability or Start Chat, I'm...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleCustom agent images not showing up
Hi: I have followed the steps to allow for customized agent pictures to show up, with no luck. I see others have had this issue, but haven't found a real solution in any of the discussions. I have...
View ArticleStarting PIT from scratch
Hi there We have experience implementing PIT as a transformation from a rules based situation, where the PIT model will learn in the back ground while chats are taking place. But what if you're...
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Default text in optional fields being populated in transcripts
Currently, my team is working on integrating Live Person with Aprimo Marketing Studio and bringing information from pre-chat surveys into Aprimo. We’re doing so by pulling in information from the chat...
View ArticleTextChat Issue
Hi Folks We are having an issue with our TextChat service since approximately 11am yesterday. When a customer instigates a chat they are getting multiple SMS back all with the same content. I have been...
View ArticleLivePerson's Chat Window Resources feature for test account
Hello,Could you enable the chat window resources feature on my test account P42404233 ?So I can start development using the Engagement Window SDK.Thank you.Best Regards,Richard
View ArticleLive Person Settings and Support Area Unavailable
Hello, It seams that your service is down (similarly to what happened this Sunday - the 20th of July). Since we have no emails announcing a maintenance to your service, please provide us with a...
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
View ArticleBROKEN: Visitor Rules: Third Party Notification - Send a Script to Browser
I have been on a LivePerson support chat for 3 hours trying to get help with this problem. The rep I have been talking to has no clue about this functionality and referred me to the developer community...
View ArticleTextChat Issue
Hi Folks We are having an issue with our TextChat service since approximately 11am yesterday. When a customer instigates a chat they are getting multiple SMS back all with the same content. I have been...
View ArticleHow do I get an lpTag?
Implementing the chat demo code (js) into a demo webpage, however I get an error stating I have not defined the lpTag. How do I do this? What is my lpTag/where do I find it?
View ArticleChat Key Cookie Does Not Match Visitor Chat Key
Hello, My business uses live person for Live chats between users and the customer service desk. One of our users is getting this message when trying to open a live chat. Interestingly they also...
View ArticleLivePerson's Chat Window Resources feature for test account
Hello,Could you enable the chat window resources feature on my test account P42404233 ?So I can start development using the Engagement Window SDK.Thank you.Best Regards,Richard
View Article"This application key does not have the required privileges."
We have configured the developer API Key and installed the same in a test account . While trying to test the developer license we are getting the following error "This application key does not have...
View ArticleChat Availability Reporting
I'm looking for a way to track chat availability in the admin console. The reporting that I have seen only shows the total hours that someone was online; however, there is not a break down by hour or...
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Default text in optional fields being populated in transcripts
Currently, my team is working on integrating Live Person with Aprimo Marketing Studio and bringing information from pre-chat surveys into Aprimo. We’re doing so by pulling in information from the chat...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleHow do I get an lpTag?
Implementing the chat demo code (js) into a demo webpage, however I get an error stating I have not defined the lpTag. How do I do this? What is my lpTag/where do I find it?
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