Hello people, I hope you can help me out.
We have activated an exit survey in the chat sessions but have been receiving an extremely low response rate from our customers. We are working on the questions of the survey, but I have also noticed that the survey will only display at the end if the customer's click on the "Close" icon within the chat box, but not if they close the browser's window. Is it possible to make the survey display even when a customer closes the window? or to hide the "Close" icon on the browser?
Thanks to all. Cheers.