Does Chat API (JavaScript) and HTTP requests
I was wondering if the JS Chat API used a persistent or socket connection until the window is closed, or if each initiated action is its own HTTP request to the REST API. Thanks so much - Peter
View ArticleVisitor Split-Session Not Working Properly
Hello, Our application currently works as follows (using the Chat API (JavaScript)): User starts a LP chat on the client's web siteUser engages a virtual agentThe client passes the session id from #1...
View ArticleIntegrating LivePerson, receiving error "Application key is not installed in...
I'm trying to integrate LivePerson chat into my website using JavaScript. My account num is P24558686 I've set everything up correctly I think, but when I try to Check Availability or Start Chat, I'm...
View Article503 Service Unavailable
Hi, I am making simple calls to test the Chat REST API functionality and it is my first time using this system. My call to:https://dev.liveperson.net/api/account/P79592980/?v=1works fine and returns...
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
View ArticleUtilize APIs to pour a glass of beer - brilliant
This is a true disrupt implementation of Twitter API & Siri - very cool. Desc:Siri texts “pour me a beer” to Beeri’s Twitter account while Beeri’s onboard Arduino Uno w/WiFi shield polls the...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleExit Survey Display Options
Hello people, I hope you can help me out.We have activated an exit survey in the chat sessions but have been receiving an extremely low response rate from our customers. We are working on the questions...
View ArticleLivePerson chat client makes ~12000 requests to Registry on Win XP
version 8.0 build 9256 I used Procmon tool to get LivePerson application activity logs and I see there are tons of requests to Windows Registry - ~12000 per second! The oddest thing is that application...
View ArticleStarting PIT from scratch
Hi there We have experience implementing PIT as a transformation from a rules based situation, where the PIT model will learn in the back ground while chats are taking place. But what if you're...
View ArticleNative App: Live Person Mobile in Webview not working
Hi, We are using your Live Person mobile product and are having trouble getting it to work when the web page is within a webview in a mobile native app (specifically iOS). I have pinned it down to...
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
View ArticleChat API (JavaScript) Privileges
Hi, We are looking doing some integration with the JavaScript chat API, but I'm having some trouble with authentication ect. I followed this webinar to create a live AppKey:...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleOperator console error on connection
Hi, I am having some problem log in with the last operator console send by Ariel: When login I get an "Internet Connection problem ...", but that's false. I found the solution: change a registry key :...
View ArticleAuto-invitations and Reporting for Javascript API based custom chat windows
I have a website which has two implementations of the LivePerson chat. One is the generic button, which applies our visitor rules for invitations, and has analytics reporting in the admin console....
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleCustom Chat Window
We would like to create a custom template to control how the chat window appears to our visitors. The defaults from LP are ok, but we want a more clean look, and a more useful space, see attached....
View ArticleManipulating answers in Chat Operator Survey
Hi guys, I need to manipulate the answer to a specific question in the Chat Operator Survey in a way that I can insert or exclude from a external form or database. anything that does not include...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
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