Hello,
My business uses live person for Live chats between users and the customer service desk. One of our users is getting this message when trying to open a live chat. Interestingly they also receive this message when they click on the chat with us button on LivePerson's homepage. It must be profile related, as it works fine on another computer and it works fine for me on her's. I've cleared temp, files cookies, pretty much reset internet explorer back to defaults. The error still occurs. I could probably recreat the users profile on the computer but I would like to know what casues the error. Any one have any Ideas?
Thanks.