Chat Routes to wrong agent - skill related
Hi support, We are having intermittent issues that we so far haven't been able to isolate the root cause behind these several misroutes. Our best theory is that because each of the 10 or so times this...
View Articlewhy i can see the button of "invite to chat" and "engage chat",but can't use...
hi , everyone , im new of here , and im a chinese , i have so many problem for use the liveperson , bcs my english is very poor; my first problem : why i can see the button of "invite to chat" and...
View ArticleChat Key Cookie Does Not Match Visitor Chat Key
Hello, My business uses live person for Live chats between users and the customer service desk. One of our users is getting this message when trying to open a live chat. Interestingly they also...
View ArticleGoogle Analytics Reporting
I included our GA account number in the Admin Console. Anyone have a step by step instruction on how best to create my own custom report and pulling it daily? Thanks,Jasper
View ArticleHow to assign HTML class to operator name in chat window
I've implemented Liveperson chat using the chat API with Javascript. I'm now looking to apply distinct CSS styles to the operator's username displayed in the chat window during a chat session. How can...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleMobile Chat Button Integration
I'm working on implementing a mobile chat button on a site in my company. I've run into an issue where the button is not appearing. I have insured I have an agent with "Mobile Skill" and is online...
View ArticleChat Transcript E-Mail Address
Can someone confirm where I can enter the 'from' e-mail address from my Chat transcripts? Also, is it possible to have different e-mail address used for different Chat use cases within my LivePerson...
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Errors when integrating facebook app
Hello, We've followed the documentation to the best of our ability, yet after installing the app, we do not see where to add the company account number. I'm guessing this is why we see the following...
View ArticleAdding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
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Problems getting started
I am testing out the LivePerson service for the first time and I'm having some difficulty getting the DynamicButton to work. I've looked through other developer questions and answers and read the API...
View ArticleThank You: Follow Up Action Items
Hello Everyone, I would like to thank you for your time and engagement on Tuesday at the User Group. We had a very interesting mix of attendees, and I hope you found the presentations...
View ArticleRest API Access with Python
Hi All, I am connecting to LivePerson via the Data Access Service RestApi and face an issue while consuming the data from SessionFile API. I getting the file in binary format but but would like to...
View ArticleNo way to set the settings for my applications
When I login to my LP Members admin with my development account, and go to Account Set Up > Applications, I do not see a Settings tab. I have one application installed and it is my API connection...
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleLPChatEngine returns a 401 Unathoirized
Dear sirs,After more than one year our chat (LPID: 69528917) has stopped to work correctly without any change on the code and on the web server. It works well the version deployed on our internal LAN,...
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Problems getting started
I am testing out the LivePerson service for the first time and I'm having some difficulty getting the DynamicButton to work. I've looked through other developer questions and answers and read the API...
View ArticleAgent Console suddenly fails to launch
Today when I launched the LivePerson Agent Console, it started the usual download, then threw a " Failed to launch application. Exception description java.lang.NullPointerException." This was soon...
View ArticleGoogle Analytics Reporting
I included our GA account number in the Admin Console. Anyone have a step by step instruction on how best to create my own custom report and pulling it daily? I'm looking to report the attached....
View ArticleHow can I target LP popup window from my jquery/javascript?
I'm a front end developer working on improving our page performance. I'm using a script that allows me to load third party scripts, such as the liveperson tag, in a dynamically created iframe behind...
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