I run a customer service team for a software company. We currently only use email and phone for our customer service channels related to the purchasing and licensing process.
On our website we have a detailed FAQ and a fairly complex self service ordering/licensing system.
I'm thinking about deploying LP Chat on our site and was wondering:
- What questions should I ask the Liveperson sales rep?
- What pitfalls should I watch out for?
- How should I think about staffing to support Chat?
- Where should I start?
Any advice from successful customers using LP Chat is very welcome.
thanks.