Getting started with JS Chat API
I'm trying to get up-and-running with a simple script to initiate a chat session 2 seconds after my page completely loads, and the call to lpc.requestChat() is just not doing anything... and not...
View ArticleThinking about deploying LP Chat on our website?
I run a customer service team for a software company. We currently only use email and phone for our customer service channels related to the purchasing and licensing process. On our website we have a...
View ArticleIs the liveperson client affected by Java updates?
In recent days, Oracle has released a critical update to the Java Runtime that also supports the liveperson client. Will this update break the liveperson client?
View Articleupload multi images user chat
Hi, I'm a customer administrator,and are able to upload photographs of the operator engaged in chat.I've seen how to load the image, butI have more 'than 60 operators to manage. Is there a way to load...
View ArticleJava wrapper to Agent REST API
Is there a Java wrapper to Agent REST API? I'd like to extend my Java application with liveperson Agent functionality?
View ArticleREST Documentation
I am looking for any documentation on how to query general information out of live person. Get a list of all the users currently on our site. Who is chatting and who is not. All that sort of stuff...
View ArticleAgent REST API. Retrieving Chat Events. Event type="line". "by" parameter.
Documentation says that "by" parameter of "line" chat event <<Can be one of info | agent | visitor>>. But in response XML example I see "jonh" as value of "by" parameter:...
View ArticleHow to obtain sessionkey to resume chat in parent window?
Hello, I am currently trying to obtain the sessionkey and resume a chat in the parent window after it was started in the default popup window. However, I did not find a way through the monitoring API...
View ArticleAuotmatically send transcript to operator
We have a new business requirement where as a chat is closed, the transcript of that completed chat must be automatically emailed to the operator who was in the chat. Is there a known or recommended...
View ArticleREST Documentation
I am looking for any documentation on how to query general information out of live person. Get a list of all the users currently on our site. Who is chatting and who is not. All that sort of stuff...
View ArticleChat transfers
When building an operator profile, if I leave the Accept incoming chats box unchecked, then the operator will only get a chat if it is transferred by another operator correct?
View ArticleSearching for transcripts by Customer IP Address
I'm trying to identify a way to successfully search for chat transcripts using a customer's IP address. Does anyone know if this is possible, if so how? Thanks for your responses, -Cori
View ArticleThinking about deploying LP Chat on our website?
I run a customer service team for a software company. We currently only use email and phone for our customer service channels related to the purchasing and licensing process. On our website we have a...
View ArticleHow to obtain sessionkey to resume chat in parent window?
Hello, I am currently trying to obtain the sessionkey and resume a chat in the parent window after it was started in the default popup window. However, I did not find a way through the monitoring API...
View ArticleAgent REST API. Retrieving Chat Events. Event type="line". "by" parameter.
Documentation says that "by" parameter of "line" chat event <<Can be one of info | agent | visitor>>. But in response XML example I see "jonh" as value of "by" parameter:...
View ArticleIs the liveperson client affected by Java updates?
In recent days, Oracle has released a critical update to the Java Runtime that also supports the liveperson client. Will this update break the liveperson client?
View ArticleonStop(reasonId, reasonText) not working. Why?
I don't know why, by the onStop call back isn't working at all.What can be the reason? I'm trying to figure out when a skill ended the chat, but it seems nothing happens at all. Pleas advise.
View Articleupload multi images user chat
Hi, I'm a customer administrator,and are able to upload photographs of the operator engaged in chat.I've seen how to load the image, butI have more 'than 60 operators to manage. Is there a way to load...
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Question about Dynamic Buttons
I am developer with new company and they have Liveperson already integrated into the site. I am having a hard time making a simple change and can't find where to change code on our side and looking...
View ArticleProblem with SSL Handshake
Hi, we are currently trying to send a third party notification to our server over HTTPS. During the SSL handshake we get the following message: TLSv1 Alert, Level: Fatal, Description: Certificate...
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