"Chat cannot be initialized" error

Discussion thread opened following document comments.

Please feel free to continue the discussion here.

Ido GreenbaumVladimir Tkach

History:

Vladimir TkachAug 26, 2013 3:29 PM

Status: Offline

Whats next?

I have setup the test account and an application. I'm using the ChatWindow.html code from the test chat window example. I keep getting the "Chat cannot be initialized" error.

"lpData":[{"eSeq":0,"params":["offline"],"eName":"availability"}] ...

How I can start agent console?

How I can resolve the "offline" issue?

Thanks

 

Ido GreenbaumAug 26, 2013 5:12 PM (in response to Vladimir Tkach)

Hi Vladimir Tkach,

Can you please verify that an Operator is logged on and in an 'online' state for the account you are working with?

Also, in a previous thread - 'Cannot initialize chat' error pops-up when using skill name it was suggested that the ACD feature should be enabled and the Operator should be enabled for 'Accept Incoming Chats'. Can you please verify that those 2 are properly configured?

More info on Setting Operators and configuring Availability is available in our Creating and Managing Agents knowledge base article.

Please let me know if this helped in resolving this issue.

Thank You,

Ido.

Vladimir TkachAug 27, 2013 3:32 PM (in response to Ido Greenbaum)

Hi Ido

I work at SAP (your neighborhoods) and my mission integrate LivePerson Chat API into our Portal

Maybe you can send me your phone number and we will solve this issue?

Thanks