How to pass URL custom variables into the chat reports
I would like to be able to track custom variables (some are Google tracking codes and others are custom) that are in our URL. The scenario would be that the user would like are vanity URL...
View ArticleProblem adding the application to the test account
Hi,I have added several applications and upgraded them many time before. For some reason, starting from yesterday, none of this actions work for me anymore. First I’ve tried to upgrade my application,...
View ArticleLive application key approval
Hi! First, we have purchased a LivePerson license for the integration of your services in Peru.We have created several development accounts (one small, and one midsize business) with Ids P66794685 and...
View ArticleAPI Integration
Hi, I want to fetch all agents list and chat history of my account, can I accomplish this task by liveperson. --Thanks!
View ArticleOperator console error on connection
Hi, I am having some problem log in with the last operator console send by Ariel: When login I get an "Internet Connection problem ...", but that's false. I found the solution: change a registry key :...
View ArticleTesting Environment
How does one find information regarding a testing or training environment that can be used to teach the system to new chat representatives. Any information would be appreciated!
View ArticleHaving trouble signing Agent REST Api.
I am having trouble calling Agent API with oauth signature. I created and app and got my consumer_key and consumer_secret. Then I installed the app and got my token key and password. I used the sample...
View ArticleBasic set up of a dynamic button
I am missing something somewhere....is there a slightly less basic implementation for a basic set up...or a rubric that is fully developed and documented?
View ArticlePlatform Partners email not working
I'm trying to get in touch with the people behind the Platform Partnerships and the email address partners@liveperson.com, which is mentioned on the API key request page, seems to bounce emails
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Live person chat session sync issues
Hi,I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below: 1. For an ongoing chat, when...
View ArticleWhen to use Data Access and when Transcript Export
Another question from me: I would like to know some criteria to decide whether to use Data Access (see...
View ArticleTealium - LivePerson template
One of our clients is going to use Tealium to tag their pages. There is an existing LivePerson template configured in Tealium. We did a quick test to see if we can use it for their site and it works,...
View ArticleAdding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
View ArticleI am integrating LPC into my asp.net website. Everything works fine and...
In Master page in aspx website, I wrote below code: <div class="ChatAreaWrapper"> <div class="FeedbackButtonWrapper">...
View ArticleHiding The Chat Button On Our Website
Our client uses live chat from their website. We have the chat window open in a new window over top of the website. The client is requesting that we hide the "Chat" button on the website when an Agent...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
View ArticleCapture Active Chat sessions
Is it possible to capture all active chat session Id's using any of our LP APIs?
View ArticleError Codes
Does anyone know what the error codes are? I'm using this Embedded Chat Window on my site and the chat div is displaying once the button is clicked, but I can't type into the box and no other content...
View ArticleJavaScript chat api - custom variables limitation
I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20...
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