monitoring status of users
Hi! I'm not sure if my question irelates to this category. If not ,please move it to the appropriate one!I would like to implement the option to ‘Monitor’ the status of users from their profile in Back...
View ArticleStatus of LiveEngage CTI API?
Is there any official update on the general availability of LiveEngage API documentation? More specifically, I'm hoping for a LiveEngage specific update to the "CTI API Specification" Version 3.3 that...
View ArticleEmbedded Chat Window Sample - code not working as-is
I tried to load up the sample code from the Embedded Chat Window article. I'm sure the JS API is working fine, but I just wanted to alert the author/dev community that the sample code doesn't appear to...
View ArticleChat rings and no one is there.
I have an issue currently across multiple agents where their computer will ring, but no chats are there. They have hit the gray refresh button at the bottom left of the page, but does not have any...
View ArticleAbout connecting IBM Watson
Hi, I would like to know whether IBM Watson and LiveEngage would be connected or not.If someone knows about APIs or how to connect them, let me know about it. Thanks.
View ArticleCant modify prechat skill question
Hi! During prechat skill configuration, I can not modify the skill set, and creating another pre-chat survey automatically assigns one "wrong" skill:While editing the skill question, the Answer List...
View ArticleNull for uri: availableSlots
I am using Jersey to access the RESTful Agent API. when ever I access the any of the various calls under agentSession, such as info or availability i get a valid response back, see the following log...
View ArticleZendesk integration
Has anyone integrated LP Chat with Zendesk? I'd like it to: Automatically create a ticket in Zendesk when the chat is ended.Insert the chat transcript into the ticket.Pass the pre-chat survey data...
View ArticleChat API - spaces in skill name not working
We think we may have come across a bug in the Chat API, since the transport mechanism was changed to use the new 'js2rest' URL's. When issuing a call to getAvailability() with a defined 'skill', if the...
View ArticleManipulating answers in Chat Operator Survey
Hi guys, I need to manipulate the answer to a specific question in the Chat Operator Survey in a way that I can insert or exclude from a external form or database. anything that does not include...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
View ArticleLiveEngage API
Does anyone know whether you can use the Chat API (javscript) with the new liveEngage platform? If so, how would one set a custom pre-chat survey with a specific campaign?
View ArticleHOW TO SETUP BUTTON IN WORDPRESS
HelloI tried to setup the chat button in a word press website, hosting by wordpress.com.How to proceed ? I tried http://community.liveperson.com/docs/DOC-1405 but it didnt work. Do i need to have a...
View ArticleWordpress - How to install Button
I tried to setup the chat button in a WordPress website that I host on my servers. I have the LiveEngage tag installed, which works fine. But I cannot seem to get a button to appear.I tried...
View ArticleIn LiveEngage the operator cannot invite a visitor manually?
Sometimes because of connection issues or operator unavailiblity we would need the manual invite option which was possible in the legacy product but cannot find it in LiveEngage.Can anyone help? Is...
View ArticleIs it possible to trigger the chat without using invite ?
Hello, I need to launch the chat window without using the invite window, is there a way to do this ? Thank you,Alex
View ArticleAbout connecting IBM Watson
Hi, I would like to know whether IBM Watson and LiveEngage would be connected or not.If someone knows about APIs or how to connect them, let me know about it. Thanks.
View ArticleJavaScript chat api - custom variables limitation
I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20...
View ArticlePage Speed Optimization: Compressing LivePerson .js files
Hello, My site http://hartfordrents.com/ is currently running the chat module on all of it's pages and it's a great tool for our sales staff to engage potential leads who are browsing our site....
View ArticleLDAP Integration
Dear all, is it possible to add LDAP integration, avoiding a duplicated need to manage user accounts in the system?
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