Data Access Service vs. LiveEngage Reporting
Is it true that the data (structure) of the Data Access Service (API) is used for LiveEngage Reporting? To put in another way: is setting up the Data Access Service as main reporting source a future...
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Problems getting started
I am testing out the LivePerson service for the first time and I'm having some difficulty getting the DynamicButton to work. I've looked through other developer questions and answers and read the API...
View ArticleImplementing a Chat Button Block in PHP-Fusion
Hi, Sorry for the Noob post, I'd come across this post: Implementing a Chat Button Block in PHP-Fusion and thought I'd have a go putting it on my site. I've gone to Chat Channels - ChatChannels Beta...
View ArticleCan not use app key live
Hello I am using Javascript API v3 to build Live Person Chat WindowI using app key test for testing,everything working fineBut after that i using app key live it is not workingCan you help me check the...
View ArticleData Access: Visitor Session: engagementQualified is always -1
We use the DataAcces API to pull chat data into our data warehouse. We have noticed that the attribute 'engagementQualified' of the 'eng' tag in the visitor session file is always '-1'. The...
View ArticlePredictive dialer algorithm
One customer noticed that invitations were being sent when everybody was on away, so effectively no agent was available. This supports an earlier test we did, which indicated that using the predictive...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleCan anyone tell, how to configure iOS app bundle ID to developer account.
- I Completed iOS | Basic Integration in my project. Calling [[LIOLookIOManagersharedLookIOManager]performSetupWithDelegate:aDelegate]; also as per mentioned in the integration steps, But while calling...
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleHow to list all chats requests in Agent API REST
Hi, I'm new in Live Person development and I need to list all chats requests to allow the agent to select which chat he will start.I have two questions:1- How to list all requests (for exemple in a...
View ArticleThird Party Notification with the new Skill (after transfer)
Hi, I have the following use case:- client clicks to chat- client is taken by an agent (agent1) with skill "skill1"- agent1 transfers the client to agent2 who has the skill "skill2" The client started...
View ArticleChat Key Cookie Does Not Match Visitor Chat Key
Hello, My business uses live person for Live chats between users and the customer service desk. One of our users is getting this message when trying to open a live chat. Interestingly they also...
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Errors when integrating facebook app
Hello, We've followed the documentation to the best of our ability, yet after installing the app, we do not see where to add the company account number. I'm guessing this is why we see the following...
View ArticleUtilize APIs to pour a glass of beer - brilliant
This is a true disrupt implementation of Twitter API & Siri - very cool. Desc:Siri texts “pour me a beer” to Beeri’s Twitter account while Beeri’s onboard Arduino Uno w/WiFi shield polls the...
View ArticleSample code for IOS Native App ?
Is there sample code for using the IOS Native App library? I've followed the instructions: iOS | Basic Integration and Native iOS Advanced Integration (library v2.0) As best I could, but I think that I...
View ArticleClient's messages are getting cut off? how to test that this is a one off...
It was report to me that client messages are being cutoff. I need to test this to confirm that this not happening outside of a chat.
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Question about Dynamic Buttons
I am developer with new company and they have Liveperson already integrated into the site. I am having a hard time making a simple change and can't find where to change code on our side and looking...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleChat availability on Cellcom's app
הייאנחנו עובדים עפ"י ה APIבבדיקת debugשעשיתי כאשר יש ממתינים, הערך החוזר מה callbackהיה trueקרי יש נציג פנוי (למרות שבפועל אין)הפרמטר maxWaitTimeהועבר תקין.הפעלה של this.onAvailabilityמפעילה מטודה שלנו...
View ArticleClient's messages are getting cut off? how to test that this is a one off...
It was report to me that client messages are being cutoff. I need to test this to confirm that this not happening outside of a chat.
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