I'm not able to login into test account. I always get "Server is Busy. Please try again".
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Can't login into test account
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LivePerson Chat Facebook integration
Having difficulties setting up the Live Chat button on the SAP CRM facebook page. Manage to setup ok on the SAP North America facebook page, not sure what is different.
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WordPress - Embedding the Monitor Tag on Pages - Out of Date LivePerson Help Doc?
I am trying to setup embedded monitor tags in my WordPress blog. The following LivePerson Help Doc appears to be outdated. The WP Plugin, MyFTP no longer exists. This is the doc I was referd to by LP techinal support:http://community.liveperson.com/docs/DOC-1406
Ref: http://wordpress.org/extend/plugins/myftp/
When I told the LP tech support rep it was outdated he said I might ask the community???? So I am asking... Can anyone please point me the right direction for info on seting this up?
Thank you!
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Proxy interaction with Live Person client
Hello All,
My company uses Live Person to interact with potential customers or existing customers with technical issues. Recently my users have been having an issue with Live Person and I was hoping to get help in stopping it. What happens is during a chat a box will come up asking for their log in credentials for the proxy. It doesn't matter if they enter their credentials or not the box keeps popping up, blocking the screen. after a few moments live person locks up and they are forced to restart their PC's to get back online. After the restart they are also locked out of their PC's. It seems the credentials requests count as failed log ins and after enough of those the system automatically locks the account for a short time. I have already put exceptions in the proxy and set the proxy settings in the program but the issue persists. I have attached a screenshot of the error but I am afraid it doesn't provide much information. We are using Windows 7 OS here. Has anyone seen a similar issue? If so how did you resolve it? Thanks in advance for your assistance.
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iFrame Embed no Longer Working
Community Members,
We have been using an iframe emded of our live chat window in a web page for over a year now. Recently (within the last couple of weeks), the iframe stopped working and the live person window started redirecting the entire page.
You can see an example of the page here...
http://www.coolcatmail.com/live-chat.php
The code for the iframe embed is this...
<div><iframe src="http://server.iad.liveperson.net/hc/77067483/?cmd=file&file=visitorWantsToChat&site=77067483&byhref=1&SESSIONVAR!skill=CoolcatCasino-Support&SESSIONVAR!window_look=CoolCat-Mail&special=
style:embedded" width="475" height="400" scrolling="no" frameborder="0"></iframe></div>
I need a solution to this problem. If we cannot get an iframe to work anymore, I am open to any other suggestion for embedding a live chat window into a webpage. Please help.
Thanks,
Chris
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Mobile Chat does not Display hyperlink
Hello Guys,
I am having a similar issue with our Mobile API chat implementation for one of our brand. In our mobile chat, when an agent sends a link to the client, the client receives the letters, but there is no hyperlink. Are hyperlinks allowed in Mobile API? Should the client be able to receive hyperlinks in a mobile chat?
Thank you,
Marco-
Estee Lauder Online
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How do I get a URL to initiate a web-based chat for a specified skill?
Hello!
I'm currently using the Chat API although I'm not sure that will help me here. I need to know what API to call to obtain the URL needed to initiate a web-based chat for a specified skill.
An example might be:
http://something.liveperson.com/startChat/?skill=MySkill
I don't want to have to create the session first. I just want the generic URL that will queue up the user to talk to the next available agent.
Thanks,
Kevin
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Mobile Chat HTML Integration Issue
I followed the HTML Async Basic Integration example here: HTML Async | Basic Integration
I placed the following right above the </body> tag:
<script type="text/javascript">
/* LP Mobile JS Configuration */
var _LP_CFG_ = {
app_id : <my 8 digit id>
};
/* End of Configuration */
/* LP Mobile JS include */
(function(){var a=_LP_CFG_.lpjsid="lpjs-"+(new Date).getTime(),b=document.createElement("script"),s=document.getElementsByTagName("script")[0];b.id=a;b.type="text/javascript";b.async=true;b.src="https://d3tpuxked45kzt.cloudfront.net/lp_lib/liveperson-mobile.js";s.parentNode.insertBefore(b,s)})();
/* End of Include */
</script>
I'm using a local environment so am loading the site using iOS Simulator and I keep seeing the following error in console:
XMLHttpRequest cannot load https://dispatch.look.io/api/v1/visit/launch. Origin <mylocalsite> is not allowed by Access-Control-Allow-Origin.
I tried modifying my vhosts file to add Header set Access-Control-Allow-Origin "*", however am still seeing the same issue.
Is the error a result of LivePerson not accepting the app_id? Our account not being enabled for mobile chat?
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URL to chat window
Hello!
I want to make an image link to the standard LP chat window without having to create a new button in the Admin Console. I'ved tried making the button link to https://sales.liveperson.net/hc/P20110583/?cmd=file&file=visitorWantsToChat&offlineURL=...&byhref=1&SESSIONVAR!imageUrl=... but this simply redirects me to a blank GIF (https://sales.liveperson.net/hcp/width/img30.gif)
Can anybody point me in the right direction?
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Live person chat session sync issues
Hi,
I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below:
1. For an ongoing chat, when we perform a GET/POST request against a live person API like:
https://server.iad.liveperson.net/api/account/5274095/chat/H3302523097622368832-1911171179792381926K341038/events?from=6
at times, we are either getting a 'Cannot add line while not in chat.' or 'Chat session not found' errors back. Our DB still shows the chat is ongoing and we still have not exceeded the timeout period.
2. When a chat terminates due to inactivity, and when we perform a GET request to find the chat state, we at times do not get back 'ended'. This causes the live person sessions to be out of sync.
3. While performing a GET/POST request against the live person API, we at times get a socket timed out exception
We are using Java as out code base, Hibernate on the back end and HTTPCLIENT to communicate XMLs
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Change "Begin Chat" text on surveys
Does anyone know how to change the button on a survey to say something besides "Begin Chat"?
Thank you in advance
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Problem with SSL Handshake
Hi,
we are currently trying to send a third party notification to our server over HTTPS. During the SSL handshake we get the following message:
TLSv1 Alert, Level: Fatal, Description: Certificate Unknown.
We checked our servers configuration, and all 3 certificates issued by our SSL provider (StartSSL) are sent with the HTTPS request: server certificate, intermediate certificate and root ca certificate.Checks with third party pages like SSL Checker - SSL Certificate Verify or SSL Certificate Tester - Check Certificates say that the certificate is valid and that the chain is intact, so in theory there shouldn't be a problem.
Maybe the root ca certificate is not accepted by your servers? If that is the case, is there a way to get it included on your side? The needed certificates are freely available from http://startssl.com/certs. If there are any security concerns about it, the StartSSL root certificate is included in all major browsers today, as well as in all current versions of Android, iOS and Microsoft Windows (deployed with Windows Update in September 2009). The company is issuing certificates since 2005.
Sending the notification over HTTP works, but this is not feasible for security reasons.
A wireshark capture of the SSL handshake is attached.
Kind regards.
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Transcript export missing data
I'm using the following web API to export chat transcripts on a daily basis:
"https://sales.liveperson.net/hc/report.zip?cmd=chatsExport&site={0}&user={1}&pass={2}&startDate={3}&endDate={4}&format=xml&limit=10000"
The API is called every day at noon (GMT-7) using startDate and endDate as the begining and end of the previous day, e.g. on 2013-10-15T19:00:00 the API is called with startDate=2013-10-14T00:00:00 and endDate=2013-10-14T23:59:59.
I noticed that if I call the API, maybe a day later, using the same parameters the results may include sessions that were missing from the first call at noon.
Does anybody know why? What would be a safe time to retrieve ALL sessions from the previous day?
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Is there any way to upload photo from android device to LivePerson agent console?
I created the android app that supports liveperson chat. I want to know: is there any way allow android user upload photo and send to agent?
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Estimated wait time
Hi,
I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.
Instead of -2 I should get some positive real value so as I come to know the approximate wait time say 5,10 or 20.
Thanks.
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Liveperson and Joomla
Hi,
We have a Joomla based website and I have been trying to implement Liveperson on this. The issue I have is when I paste the 'get code' generated chat button and paste this into the article or a 'Custom HTML' module, nothing appears. I was talking to someone on support chat last night who created me a button but this was more HTML based rather than script based. The only issue with this is that the button is not linked back to the management console to be able to centrally change the messages.
The support agent pointed me here and said that the community would help. I'll gladly supply more information.
Many thanks
Donald
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LiveEngage API
Does anyone know whether you can use the Chat API (javscript) with the new liveEngage platform? If so, how would one set a custom pre-chat survey with a specific campaign?
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Disable page viewer?
Hello,
Is there a way to disable the "Page Viewer" feature in the LivePerson application. Some of the pages contain customer information and we don't want chat operators to be able to see everything on the page that they're viewing. Alternatively, is there a way to configure the monitor tag to not store and replay cookies for this feature so at least they won't have access to internal (logged in) pages?
Thanks, Kyle
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Lightbox Application for Chat Invitation
Hi Everyone,
What about the situation about the lightbox application for the live chat invitation?
I've tried to upload it from the admin console which directed me to Lightbox Effect for Chat Invitation | LivePerson Apps Marketplace This page then asks you to request more info which I did for few times and still no one contacted me. Sent many emails as well. The result is everyone directs to some one else. Looks like no one knows what is going on? Do you really have a lightbox application to be uploaded for free or not? If you have what are the instructions to use please?
Thanks,
Deniz
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Is it possible to show image url from visitor message in agent console?
Hi, we are developing a mobile app for android and IOS using a javascript based cross platform framework(can't use livepersons native libraries) with a live chat feature using REST API, Now we need image sharing feature where our customer can upload image from camera/gallery. I found that there is no API for sending image, so i have decided to upload it to a cloud storage and send the image link to agent,
Now I want to show that image with in the agent console like in a tab "Images"(like info, alert,..) or any other good way. Can anyone answer me from where to start. It will be really helpful
Thanks,
Anand
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