This is kind of off subject. However, this is I think the best place for it. Im having the same issues with inserting the button code. Once I add it to a module it immidiately cuts it down.

I tried following their 1.5 joomla integration guide....and even their options for flattening html or something which the option simply doesnt exist in 2.5.4.

So Im freaking out. I try to insert this

Greetings,

I would like to add an external JavaScript in the pop up window (ie: https://sales.liveperson.net/hc... window).

More specifically, I'd like to add the JavaScript in both pre chat window, as well as the window where the actual chat occurs.

What would be the best way to do this?

I would like to know if an agent is online on Live Person but he is not taking any chat. His avail time as online on Live Person count or not?

Hi there,

Recently we customized our chat window.

Looking for a way to update ticket status by replying to an email. I know there are Email/Ticketing macros but I do not see anything where I can update the status of a ticket.

I followed the HTML Async Basic Integration example here: HTML Async | Basic Integration

I placed the following right above the </body> tag:

<script type="text/javascript">

  /* LP Mobile JS Configuration */

  var _LP_CFG_ = {

    app_id : <my 8 digit id> 

  };

  /* End of Configuration */

  /* LP Mobile JS include */

  (function(){var a=_LP_CFG_.lpjsid="lpjs-"+(new Date).getTime(),b=document.createElement("script"),s=document.getElementsByTagName("script")[0];b.id=a;b.type="text/javascript";b.async=true;b.src="https://d3tpuxked45kzt.cloudfront.net/lp_lib/liveperson-mobile.js";s.parentNode.insertBefore(b,s)})();

  /* End of Include */

</script>

I'm using a local environment so am loading the site using iOS Simulator and I keep seeing the following error in console:

XMLHttpRequest cannot load https://dispatch.look.io/api/v1/visit/launch. Origin <mylocalsite> is not allowed by Access-Control-Allow-Origin.

I tried modifying my vhosts file to add Header set Access-Control-Allow-Origin "*", however am still seeing the same issue.

Is the error a result of LivePerson not accepting the app_id? Our account not being enabled for mobile chat?

Hello

I dont know if I am asking in the correct place or not, but here goes.

I am trying to get liveperson to run in ubuntu 10.04, with sun_java.  Now i can get the software running but it wont allow me or anyone else to login.  I have managed to track down the error through the logs however, I have been unsucsessful in getting this issue resolved.

When i attempt to login this is the prompt i get:

     Internet connection problems. Please make sure that your internet connection is working, and try to reconnect.

Now when i look in the logs i get the following at the time of login.

2012-01-30 13:02:01,447 INFO  [AWT-EventQueue-0] [humanclick.util.ui.utils.UiLogUtils] |AGENT ACTION: setVisible to true RetValDialog [Log on]
2012-01-30 13:02:03,320 INFO  [AWT-EventQueue-0] [humanclick.util.ui.utils.UiLogUtils] |AGENT ACTION: setVisible to false RetValDialog [Log on]
2012-01-30 13:02:03,326 DEBUG [AWT-EventQueue-0] [humanclick.util.ui.utils.UiLogUtils] |AGENT ACTION: Button clicked 'OK' LPButton<--RetValDialog[Log on]
2012-01-30 13:02:03,326 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Rep] logout called
2012-01-30 13:02:03,326 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Rep] log file is now changed to the main log file at:/root/LivePerson/logs:main.log
2012-01-30 13:02:03,358 INFO  [AWT-EventQueue-0] [humanclick.prep.com.Connection] Disabling connection...
2012-01-30 13:02:03,358 INFO  [AWT-EventQueue-0] [humanclick.prep.com.Connection] C28467228-[0_0_2643378]polling stopped
2012-01-30 13:02:03,358 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Site] Entered siteInvalid
2012-01-30 13:02:03,358 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Site] Site remove all is activated
2012-01-30 13:02:03,359 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Site] Site discard is activated for site: 2643378
2012-01-30 13:02:03,359 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Site] Site remove all is activated
2012-01-30 13:02:03,359 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Site] Site remove all is activated
2012-01-30 13:02:03,386 INFO  [AWT-EventQueue-0] [humanclick.util.ui.utils.UiLogUtils] |AGENT ACTION: setVisible to true LoadingDlg [LivePerson]
2012-01-30 13:02:03,387 INFO  [LPSwingWorker15] [humanclick.prep.com.Connection] C4872253-[0_0_2643378] New connection started
2012-01-30 13:02:03,389 INFO  [LPSwingWorker15] [humanclick.prep.protocol.Requester] Startin Login Process: Server:https://server.iad.liveperson.net/hc/request.rep
2012-01-30 13:02:03,389 INFO  [LPSwingWorker15] [humanclick.prep.protocol.Requester] Send getLanguages
2012-01-30 13:02:03,389 DEBUG [LPSwingWorker15] [humanclick.prep.protocol.Requester] Connection is C4872253-[0_0_2643378]
2012-01-30 13:02:03,390 INFO  [HttpSender-[0_0_2643378]] [humanclick.prep.com.HttpSender] Connecting to server: 'server.iad.liveperson.net' header: '820 none "javaClient9.2.2.1B14JWS linux2.6.32-38-generici38" 1 '
2012-01-30 13:02:03,414 INFO  [AWT-EventQueue-0] [humanclick.prep.ui.ProfileManager] saving profile 5
2012-01-30 13:02:03,414 INFO  [AWT-EventQueue-0] [humanclick.prep.ui.ProfileManager] Saving Profiles To Storage |0|
2012-01-30 13:02:03,415 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Site] Site remove all is activated
2012-01-30 13:02:03,415 INFO  [AWT-EventQueue-0] [humanclick.prep.ui.Main] propagateLogoutToUI
2012-01-30 13:02:03,523 ERROR [HttpSender-[0_0_2643378]] [humanclick.prep.com.message.ComResult] Server status reply error: com 5 io exception
2012-01-30 13:02:03,523 ERROR [HttpSender-[0_0_2643378]] [humanclick.prep.com.HttpSender] com 5 io exception
javax.net.ssl.SSLKeyException: RSA premaster secret error
        at com.sun.net.ssl.internal.ssl.RSAClientKeyExchange.<init>(RSAClientKeyExchange.java:97)
        at com.sun.net.ssl.internal.ssl.ClientHandshaker.serverHelloDone(ClientHandshaker.java:744)
        at com.sun.net.ssl.internal.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:238)
        at com.sun.net.ssl.internal.ssl.Handshaker.processLoop(Handshaker.java:593)
        at com.sun.net.ssl.internal.ssl.Handshaker.process_record(Handshaker.java:529)
        at com.sun.net.ssl.internal.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:893)
        at com.sun.net.ssl.internal.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1138)
        at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1165)
        at com.sun.net.ssl.internal.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1149)
        at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:434)
        at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:166)
        at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1014)
        at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:230)
        at humanclick.prep.com.HttpSender.sendRequest(HttpSender.java:613)
        at humanclick.prep.com.HttpSender.sendRequest(HttpSender.java:543)
        at humanclick.prep.com.HttpSender.run(HttpSender.java:220)
        at java.lang.Thread.run(Thread.java:662)
Caused by: java.security.NoSuchAlgorithmException: SunTlsRsaPremasterSecret KeyGenerator not available
        at javax.crypto.KeyGenerator.<init>(DashoA13*..)
        at javax.crypto.KeyGenerator.getInstance(DashoA13*..)
        at com.sun.net.ssl.internal.ssl.JsseJce.getKeyGenerator(JsseJce.java:223)
        at com.sun.net.ssl.internal.ssl.RSAClientKeyExchange.<init>(RSAClientKeyExchange.java:89)
        ... 16 more
2012-01-30 13:02:03,528 DEBUG [NetworkConnectionDiagnostic] [humanclick.prep.log.NetworkConnectionDiagnostic] Testing connection : Checking internet connectivity : https://solutions.liveperson.com/help/customercenter/images/nexus_logo.jpg
2012-01-30 13:02:03,527 ERROR [HttpSender-[0_0_2643378]] [humanclick.prep.com.HttpSender] Login failed with connection errors.
2012-01-30 13:02:03,532 ERROR [HttpSender-[0_0_2643378]] [humanclick.prep.com.HttpSender] Communication error com 5 io exception retries 0
2012-01-30 13:02:03,532 ERROR [HttpSender-[0_0_2643378]] [humanclick.prep.com.HttpSender] Communication error occured while trying to login, send message to listener and initializing the connection
2012-01-30 13:02:03,532 ERROR [HttpSender-[0_0_2643378]] [humanclick.prep.com.message.ComResult] Server status reply error: com -1 failed login
2012-01-30 13:02:03,532 INFO  [HttpSender-[0_0_2643378]] [humanclick.prep.model.Rep] logout called
2012-01-30 13:02:03,532 INFO  [HttpSender-[0_0_2643378]] [humanclick.prep.model.Rep] log file is now changed to the main log file at:/root/LivePerson/logs:main.log
2012-01-30 13:02:03,543 INFO  [NetworkConnectionDiagnostic] [humanclick.util.fileAndText.TempFilesUtilities] copyFile: Copy [https://solutions.liveperson.com/help/customercenter/images/nexus_logo.jpg] to [/root/LivePerson/temp.jpg]
2012-01-30 13:02:03,543 INFO  [NetworkConnectionDiagnostic] [humanclick.util.fileAndText.TempFilesUtilities] copyFile: Create file [/root/LivePerson/temp.jpg]
2012-01-30 13:02:03,568 INFO  [HttpSender-[0_0_2643378]] [humanclick.prep.com.Connection] Disabling connection...
2012-01-30 13:02:03,568 INFO  [HttpSender-[0_0_2643378]] [humanclick.prep.com.Connection] C4872253-[0_0_2643378]polling stopped
2012-01-30 13:02:03,569 ERROR [HttpSender-[0_0_2643378]] [humanclick.prep.protocol.Requester] Request site language before login failed. Login will not continue.
2012-01-30 13:02:03,569 INFO  [LPSwingWorker15] [humanclick.prep.com.Connection] Disabling connection...
2012-01-30 13:02:03,579 INFO  [LPSwingWorker15] [humanclick.prep.com.Connection] C4872253-[0_0_2643378]polling stopped
2012-01-30 13:02:03,579 INFO  [LPSwingWorker15] [humanclick.prep.protocol.Requester] Entered connectionClose
2012-01-30 13:02:03,579 INFO  [LPSwingWorker15] [humanclick.prep.ui.Main] propagateLogoutToUI
2012-01-30 13:02:03,578 INFO  [AWT-EventQueue-0] [humanclick.prep.ui.ProfileManager] saving profile 6
2012-01-30 13:02:03,579 INFO  [AWT-EventQueue-0] [humanclick.prep.ui.ProfileManager] Saving Profiles To Storage |0|
2012-01-30 13:02:03,581 INFO  [AWT-EventQueue-0] [humanclick.prep.model.Site] Site remove all is activated
2012-01-30 13:02:03,581 INFO  [AWT-EventQueue-0] [humanclick.prep.ui.Main] propagateLogoutToUI
2012-01-30 13:02:03,585 ERROR [AWT-EventQueue-0] [humanclick.prep.ui.login.LoginAction] Display connection problems message and disconnect.
2012-01-30 13:02:03,595 ERROR [AWT-EventQueue-0] [humanclick.prep.ui.login.LoginAction] Internet connection problems. Please make sure your Internet connection is working, and try to reconnect.
2012-01-30 13:02:03,619 ERROR [NetworkConnectionDiagnostic] [humanclick.prep.log.NetworkConnectionDiagnostic] RSA premaster secret error
2012-01-30 13:02:05,240 INFO  [AWT-EventQueue-0] [humanclick.util.ui.utils.UiLogUtils] |AGENT ACTION: setVisible to true RetValDialog [Log on]

Now I have managed to track down that:

Caused by: java.security.NoSuchAlgorithmException: SunTlsRsaPremasterSecret KeyGenerator not available

is alegedly directly connected to the /usr/lib/jvm/ia32-java-6-sun-1.6.0.26/jre/lib/ext/sunjce_provider.jar file from the java installation.  I guess it isnt loading the files as it should be.

Please let me know if anyone has any ideas, or perhaps if there is a better place i should post this question.

I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux.

I downloaded a copy of liveperson, and managed to get it running with WINE. I thought everything was going well, but after I started everything up, added my operators, embedded the code in the webpage I ran into a terminal problem.

Customers(me testing as a customer) could click on the chat button, this would load a window. They could type in there, yet I could not see in the agent console what they were typing. Me (as an operator) could type in the agent console to them, they could see this, but again, there was no recording of what I had said, or they had said in the agent console, which made the tool impossible to use live.

I was directed by a very helpful liveperson support member to the new browser version of the agent console, but was basically told my computer didnt support this *because I use linux*.

1) Does anyone have any solutions (we would not change back to windows) and

2) Isnt it time liveperson starts supporting linux distributions? More and more companies are moving down the open source route, and it seems liveperson are not only limiting their support area, but also losing potential customers (such as me, who would have began using live person asap if it had worked for us).

Is there a way to export statistics from the reports through an API or other means?  We have a custom built dashboard of company statistics and we would like to automate getting the numbers we need for our charts (for example, we combine our customer service's teams call minutes per hour and chat minutes per hour).

What we have now is a custom report giving the figures we want and they are emailed to someone who then data enters them into our custom dashboard.  We would like to be able to automate this to eliminate any chance of human error.

I am a client using LiveEngage. Our website www.escomponents.com is run using Sqaure Space. They are also using LiveEngage for Live Chat.

I am trying to find an embedded code that I could insert in my web page that will open Live Chat when they button is clicked. I was told by LiveEngage that they used to have this but it is no longer supported by them. Does anyone know of ta way to do this? Or...Is there a way to hyperlink to the Live CHat file in order to launch the application? See the below Square Space hyperlink for the example of what I am talking about.

Thank you in advance for any help....

Rick Grigalunas

rgrigalunas@escomponents.com

https://help.squarespace.com/ask-a-person/

This is a true disrupt implementation of Twitter API & Siri - very cool.

Desc:

Siri texts “pour me a beer” to Beeri’s Twitter account while Beeri’s onboard Arduino Uno w/WiFi shield polls the Twitter API for any new “pour” commands. Once Beeri sees the tweet, it pours beers for all who are thirsty. Without a doubt, beer is a tool for the creative class.

Details here

I have just started using the Auto Text Shortcuts feature, and it works great!  Such a time-saver!  There is a problem, though:

Some of the auto-text in my .txt file is a bit long (over 300 characters), and the one I use most (that also most commonly causes issues) is 131 characters.  Occasionally, after I have entered an auto-text shortcut into the chat window, it breaks the word wrap.  The message sends and usually wraps correctly (sometimes it creates line breaks in odd places), but the next long message I send that is hand-typed (not a canned response or another auto-text) scrolls off the screen, causing a scroll bar to appear at the bottom.  Sometimes the customer on the other end of the chat says that the message was cut off after about 40-50 characters or so.

I know I should be using Canned Responses for long auto-text, but I am  not an admin and it is unlikely the admins will add the text I am using as we are encouraged to personalize our chats.

My questions:

• What is causing the word wrap issues, and how can I avoid it?
• Can this bug be fixed?
• If this cannot be fixed, what is the maximum character limit for automatic text replacements?

Currently running LivePerson Premier Version 9.3.0.5 on Debian Linux 6.0.4.

I created a custom chat button for the mobile site I'm working on by following instructions in this guide: HTML Async | Advanced Integration - Custom Button

It works: button shows up only when accessed on the mobile device (have different button for desktop browsers), and the button launches the chat UI. However, when the chat is in progress, and a user hits the "Hide Chat" link in the chat UI, I get the default black tab "Live Help", alongside my custom chat button. Hitting the black tab, or my button brings back the chat UI.

Is there a way to hide/remove the black tab, so only my custom button is displayed and it is used to get back to active chat session? Or could this (default) black tab be customized and my custom button hidden when the chat session is in progress?

Thank in advance!

Hi Folks

We've recently implemented mobile chat on our website www.eircom.ie. So far we are seeing 20% of chats now coming from mobile devices, which is great. However, we have an issue with chatting from Android devices.

We have noticed that whilst mobile chat works great on iOS devices, it appears to be really intermittent on Android. In working with our Liveperson engineer we have identified that it appears that mobile chat does not work on our responsive pages when "pinch and zoom" is available on the page. So the easy answer for us is to restrict pinch and zoom. However, we don't want to restrict this as sometimes it is required.

Has anyone else run into this issue and found any way around it?

Thanks

John

Is there a way to export statistics from the reports through an API or other means?  We have a custom built dashboard of company statistics and we would like to automate getting the numbers we need for our charts (for example, we combine our customer service's teams call minutes per hour and chat minutes per hour).

What we have now is a custom report giving the figures we want and they are emailed to someone who then data enters them into our custom dashboard.  We would like to be able to automate this to eliminate any chance of human error.

Does anyone know if the "Chat ID" and "Agent ID" are available via the Unsigned Chat API (REST)?

http://community.liveperson.com/docs/DOC-1044 (Chat API (REST) Reference)

I'm told that the Chat ID looks a lot like:

H6418796756348863239

but the only place I can see it is embedded in one of the "next" URLS:

https://dev.liveperson.net/api/account/P17175415/chat/H6418796756348863239-7503474127283884989K1088/events?from=2

However I don't want to parse it out from there since I'm not sure if that format will ever change since any unexpected changes could cause a misbehavior at best and a crash at worst.

Also, I seem only able to get the agent name. I'm told that the Agent ID is a 3 digit number but I don't see how I can get that.

Thanks for any information.

Hello

I am a developer trying to integrate your solution into a project for a client of ours.  I am using the javascript version described in your document 1039.

I entered my dev account value and my application ID along with the temp address you have recommended.  I was able to get the app to work and it told me the account was offline which i assume was correct as I was not running the Agent Console yet.

So next I proceed to download the Agent Console and find I am unable to do so.  I contact the technical chat support and someone tells me I need a ACTUAL real accountID in order to download the Agent Console.  This sounds strange to me and so I was hoping you could confirm an ACTUAL account is needed.  So anyways I have recieved an ACTUAL accountID.

I was able to get the Agent console and log into it correctly.

So now comes my question:

The agentConsole is running under a real account ID but my javascript has values from my developer account.  Which values do I put into my chat sample app in order to test this?  I tried entering the new real ID but that caused an error.  Do I need a new real applicationId or can i use the dev application ID ?  I am confused now what to do as I seem to have values from a Dev account and a Real account.  Please assist me with this if you can or tell me where I can get assistance.

I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux.

I downloaded a copy of liveperson, and managed to get it running with WINE. I thought everything was going well, but after I started everything up, added my operators, embedded the code in the webpage I ran into a terminal problem.

Customers(me testing as a customer) could click on the chat button, this would load a window. They could type in there, yet I could not see in the agent console what they were typing. Me (as an operator) could type in the agent console to them, they could see this, but again, there was no recording of what I had said, or they had said in the agent console, which made the tool impossible to use live.

I was directed by a very helpful liveperson support member to the new browser version of the agent console, but was basically told my computer didnt support this *because I use linux*.

1) Does anyone have any solutions (we would not change back to windows) and

2) Isnt it time liveperson starts supporting linux distributions? More and more companies are moving down the open source route, and it seems liveperson are not only limiting their support area, but also losing potential customers (such as me, who would have began using live person asap if it had worked for us).

Hi,

We have a Joomla based website and I have been trying to implement Liveperson on this. The issue I have is when I paste the 'get code' generated chat button and paste this into the article or a 'Custom HTML' module, nothing appears. I was talking to someone on support chat last night who created me a button but this was more HTML based rather than script based. The only issue with this is that the button is not linked back to the management console to be able to centrally change the messages.

The support agent pointed me here and said that the community would help. I'll gladly supply more information.

Many thanks

Donald

I running LivePerson version 9.4.1.4.  I'm in preferences trying to change the sound for a few different sound events.  I've attached the file I'm trying to upload.  It's 2 seconds long, about 40KB, and a .WAV extension.  This should be an accepted file, but I keep getting a message that says this is not a supported format.

Can anyone give me some info on what file/ext types are accepted, and if there is any other special info I need to know.  Thanks!