Quantcast
Channel: LivePerson Connect : Popular Discussions - All Communities
Viewing all 2324 articles
Browse latest View live

Can't find variable: lpConnLib

$
0
0

happily coding along, and we're seeing "Can't find variable: lpConnLib" upon starting a new chat.

 

API Key, server, LP Number worked earlier in the day.

 

We check for availability, which returns true.  (the fact that this returns at all suggests lpConnLib is there)

 

then we send:

lpc.requestChat();

 

Watching in browser's developer console:

Request

https://dev.liveperson.net/hc/P********/?lpCallId=802678727777-3407629621&protV=20&lpjson=4&cmd=file&file=visitorWantsToChat&appKey=**********&site=**********&referrer=http%3A//******/****/Chat%3F&se=0&ccn=LPChatAPINS

 

response

lpConnLib.Process({"ResultSet": {"lpCallId":"802678727777-3407629621","lpCallError":"VISITORNOTFOUND"}});

 

Anyone see this before ? 

 

VISITORNOTFOUND .. ?  


Questions on Facebook Chat Application

$
0
0

I have setup the Facebook application on our company's page, that was easy.

 

Is there a setting I can change that will allow users to chat with us WITHOUT having to share their info (more specifically their friend list)?? I see this as a potential roadblock for people using this.LivePerson-Facebook_App.gif

 

Thoughts? Ideas?

 

Thanks,

Louis

api key for creating embedded chat window

$
0
0

Hi,

 

Im trying to get the embedded chat window to work by following the instructions here: Embedded Chat Window

I've tried to create my api key but after a month of waiting the request was declined the reply email provided is not working so i have no way of know why it was declined.

Any help on getting my api key to make this work would be very much appreciated.

 

Thanks

Can't find how to delete Tests accounts

$
0
0

Hello,

 

i would like to know how to delete unused Tests accounts? I haven't found it in the documentation.

 

Thanks.

Adding custom javascript code in the live chat window

$
0
0

On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?

Engagement Window

$
0
0

Has anyone tried use the new Engagement Window?  I am trying to play with it in my Clone Account with very little success.

 


How to Track Operator's "Time to Answer"?

$
0
0

Hello,

 

I am trying to find out which report contains a metric that tracks an operator's average speed/time to answer.  What I'm looking for is the time it takes them to accept/answer a chat once it lands on them and starts ringing.

 

I am not looking for their average response time, or the time that the customer had to wait in queue.

 

If this metric is tracked, please let me know the name of the containing report and how the metric is labled.

Phone Number Type in surveys

$
0
0

The Phone Number Type in surveys should force numeric entries only.  We are having visitors type in non-numerical responses.

 

Custom Variable Name:  phoneNumber


Agent API (REST)

$
0
0

Hi all

 

Can someone please write how can I get an agent id by agent name

 

P.S

       I am not referring to the agent that is managing the chat with the user  but  rather to the agent that sends a message(from the agent console) to the agent that is in a chat with the visitor .

 

Thanks

Test account based on a LP account number

$
0
0

I have an LP account number and i need to create a test account which i associate with that LP number .  How can i do that ? .

Detect when dynamic chat button is displayed/hidden

$
0
0

Hi,

 

I need to detect when a dynamic LiveEngage chat button is shown and hidden (both events) on a page. I need to display and hide other corresponding elements on a page. Is there an API or events I can hook into for this?

 

I have seen the page Browser-Based Solutions Using the Monitor Tag, however I can't figure out (or get working) the examples, and I'm not even sure they are still relevant (given the page was last updated 4 and a half years ago).

 

Can someone assist with documentation and/or examples please.

 

Thanks,

Jason

JavaScript chat api - custom variables limitation

$
0
0

I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20 variables for some users.

 

I have a problem with LP Agent console, which does not show all of variables that have been set in a for loop, but only 8 is shown. Is there some limitation that I cannot find in documentation, or some other explanation for this?

 

tnx

Zendesk integration

$
0
0

Has anyone integrated LP Chat with Zendesk? I'd like it to:

 

  1. Automatically create a ticket in Zendesk when the chat is ended.
  2. Insert the chat transcript into the ticket.
  3. Pass the pre-chat survey data (e.g. name, email, custom fields, etc.) to Zendesk and map to Zendesk fields.

    How do I initiate a desktop sharing session via LiveEngage?

    $
    0
    0

    I noticed while looking through the automated responses on my LiveEngage browser that there is some automated responses set up for using desktop sharing? How do I set this up as an option as with my company's target audience this could be a valuable asset for me in aiding them with issues they have? Many thanks in advance if anyone is able to help me.

    Transfer between Accounts API

    $
    0
    0

    Hi everybody,

     

    Having issues with our API in order to transfer within accounts. When attempting to transfer the client facing view gets stuck and starts displaying errors in the debug console.

     

    anybody have any ideas on how to fix?


    B2B best practice for chat design

    $
    0
    0

    Hello all,
    I'm looking for examples of best practices of chat design specifically for B2B companies.
    I would appreciate if someone can share some best practices here.

     

    Thank you.

    Chat API (JavaScript) - "Authentication Required" when making API requests

    $
    0
    0

    Hi,

     

    I am having an issue whenever I call a Chat API method I get a browser basic authentication box asking "The server https://dev.liveperson.net:443 requires a username and password. The server says: dev.liveperson.net.". I'm not sure why this is showing, is it to do with running on localhost, or I haven't configured a domain, or something in my init code that I'm missing?

     

    Screen Shot 2013-12-11 at 1.39.49 PM.png

     

    Currently I am creating a new Chat API object, then when it's onInit callback fires I call the getAvailableSlots() method. The init appears to work but then calling getAvailableSlots() shows the login box pictured above.

    var chat = new window.lpTag.taglets.ChatOverRestAPI({    

         appKey: APP_KEY,    

         lpNumber: SITE_ID,

         onInit: function() {

              console.log('init', data);

              api.availableSlots();

         } });

     

    var api = {

         availableSlots: function() {

              if (!chat) { return false; }

     

              var request = chat.getAvailableSlots({

                   success: delegate.availableSlots.success,

                   error: delegate.availableSlots.error,

                   context: delegate

              });

              if (request && request.error) {

                   return request.error;

              }

              return true;

         }

    }

     

    I am still using a development application key, with a development "Medium sized business" test account, and I am running the code on localhost.

     

    Please let me know if you need more details or if anyone knows what's going on. I'm guessing I have missed something obvious.

     

    Thanks

    How to retrieve/create a direct link to live chat room/window?

    $
    0
    0

    Hi All,

     

    This is my first discussion post. I am seeking guidance on how to create/retrieve a direct link from of my organization's live chat rooms. I would like to insert this link in emails that are delivered to our clients and stakeholder. I am aware that this type of implementation is unsupported by LivePerson, due to unpredictable behavior and lost of functionality. I have been also made aware that the button need to be hardcoded, otherwise the link will default to the primary pre-chat survey.

     

    Can anyone assists me with this inquiry?

     

     

    Thanks!

    Estimated wait time

    $
    0
    0

    Hi,

    I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.

    Instead of -2 I should get some positive real value so as I come to know the approximate wait time say 5,10 or 20.

     

    Thanks.

    Using API for pre-chat survey and chat window, can I use a stock exit survey?

    $
    0
    0

    I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into the site (no popup window). In order to maintain session info, this also required building a custom chat window, also hosted by my client, using the LP API.

     

    This is all working now, but we're finding that when chat ends, the exit survey does not appear. I had been assuming that ending the chat would prompt the page to reload with the exit survey, and we could tackle updating the design of the exit survey at a later date.

     

    Now that we're finding it not working, I'm assuming that it's because we're using the API. Do we really have to build a new API-based Exit Survey page, or is there some way to simply redirect the user to the exit survey they're using now? I'm successfully receiving the event that the chat session has closed and can act on that however is needed, but I don't know where to redirect them.


    This has been a trying process with little information from LP about the implications of using the API. It took months to finally determine (even while working with LP support!) that if you use the API, you have to use the API for both the PCS and the chat window in order to maintain session info.

     

    If someone from LivePerson had simply said "if you want to use the API, be prepared to use it for the entire beginning-to-end chat session flow" it would have changed how we approached this.

    Viewing all 2324 articles
    Browse latest View live


    <script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>