Hi,
I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below:
1. For an ongoing chat, when we perform a GET/POST request against a live person API like:
https://server.iad.liveperson.net/api/account/5274095/chat/H3302523097622368832-1911171179792381926K341038/events?from=6
at times, we are either getting a 'Cannot add line while not in chat.' or 'Chat session not found' errors back. Our DB still shows the chat is ongoing and we still have not exceeded the timeout period.
2. When a chat terminates due to inactivity, and when we perform a GET request to find the chat state, we at times do not get back 'ended'. This causes the live person sessions to be out of sync.
3. While performing a GET/POST request against the live person API, we at times get a socket timed out exception
We are using Java as out code base, Hibernate on the back end and HTTPCLIENT to communicate XMLs