Unable to login to live person admin console to install application key to...
I have created an application key and a small Business test account. For installing key in my account, i tried to login to admin console, but getting server busy. Please help to resolve thisAlso, if i...
View ArticleWhat environment to use for test accounts to check for online / offline status
I'm currently using the API to check for online / offline status. Using the following script <script> var lpServerName = 'server.iad.liveperson.net'; //var lpChannel = CHANNEL; //...
View ArticlePage Speed Optimization: Compressing LivePerson .js files
Hello, My site http://hartfordrents.com/ is currently running the chat module on all of it's pages and it's a great tool for our sales staff to engage potential leads who are browsing our site....
View ArticleLiveperson for linux
I and the other members within my company use linux (Ubuntu). We like the idea of live person, yet there is no support for linux. I downloaded a copy of liveperson, and managed to get it running with...
View ArticleChat Javascript API - Custom Variables
Hello, The documentation on the custom variables that can be submitted through the javascript api don't seem to work for me. Can you please give me a detailed example of how to submit custom variables...
View ArticleFacebook App Down?
Is it known that the LP facebook app is not working? When I attempt to add the app to my page, it will not load and states that the connection timed out: https://apps.facebook.com/liveperson_chat
View ArticleHow to deploy and test chat after tagging ?
I would like to know how to deploy the chat after we tagged the site
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
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Live person chat session sync issues
Hi,I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below: 1. For an ongoing chat, when...
View ArticleHow do I access post-chat survey data in batch?
I'd like to write a tool to download the surveys from the previous day into another database. I'd like to do this automatically, so I wanted to write some console app. in C# that uses one of the APIs...
View ArticleSource of conversion: Proactive or Reactive
Has anyone found a quick way to assess the percentage of conversions (of a chat to a "lead") which are from Proactive vs Button Chats (or reactive, as we call them)? While I can see in our scorecard...
View ArticleUsing absolute URLs in lpconnect_widgets.json
Hi,I'm using the following JSON object in the lpconnect_widget.json file:{ "name": "Walkme Widget", "enabled": true, "visitor": { "widgetClass":...
View ArticleAdmin Console Reports
Georgie asked us "When you're in the Admin Panel and click on the 'Averages' report in 'chat', and select the date (say 1st March - 31st March) does the figure shown in 'Chats with visitor responses'...
View ArticleData Access API - No Files Available
Hi I'm having problems getting data from the 'Data Access API'. The service was provisioned for my company yesterday and I get a successful response when requesting the base resource. The XML includes...
View ArticleApplication key error
I’m practicing with LP and have encountered a problem. Could you help me with that?I created chat application I get - Application key error while pressing on Check Availability button .Also, I can't...
View Articlehow to know if liveperson servers are down ?
Hello, Regarding the chat solution, I would like to know if there is a way to know if your servers are up or down ? I absolutely need to avoid displaying a 404 error on the website i m working on thank...
View ArticleOperator console error on connection
Hi, I am having some problem log in with the last operator console send by Ariel: When login I get an "Internet Connection problem ...", but that's false. I found the solution: change a registry key :...
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleMobile Chat HTML Integration Issue
I followed the HTML Async Basic Integration example here: HTML Async | Basic Integration I placed the following right above the </body> tag:<script type="text/javascript"> /* LP Mobile JS...
View ArticleIntegrating Live Person Chat on Website
Hi, I want a below solution. Please let me know if this is available in LivePerson out of box or with small customization: 1. On my website (say www.abc.com) users come and I offer them a chat...
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