508 Accessibility Compliance
This page: http://solutions.liveperson.com/company/policies/accessibility.asp claims LivePerson is 508 Compliant and uses JAWS as a baseline for testing. I have not been able to get JAWS (v12.0) to...
View ArticleJavaScript chat api - custom variables limitation
I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20...
View ArticleHelp with adding application to my test account
Hello, please I have finished developing wrap iPhone application.how do i add it to my test account?i Can see applications in my test account but I cannot see provision for add New app.but I can also...
View ArticleMobile app chats are getting abandoned
The mobile app chats are getting abandoned even though there are people available to take chat. Yesterday we had a total of 158 chats abandoned out of which 114 chats were abandoned through the mobile...
View ArticleAgent Console suddenly fails to launch
Today when I launched the LivePerson Agent Console, it started the usual download, then threw a " Failed to launch application. Exception description java.lang.NullPointerException." This was soon...
View ArticleCan I connect LivePerson to two different CRMs?
Hello,my organisation is currently running LP integrated with Sales force, however we are about to launch another product line which will be supported by the same customer service people. The two...
View Article"Chat cannot be initialized" error
Discussion thread opened following document comments.Please feel free to continue the discussion here.Ido GreenbaumVladimir Tkach History:Vladimir TkachAug 26, 2013 3:29 PMStatus: OfflineWhats next?I...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleProblems closing since Java Update
Hi I run my console on a 64 bit windows laptop....recently I updated Java and since then I am having problems exiting LivePerson agent console...I have to actually end task via Ctrl Alt Del to stop...
View Articleliveperson in ubuntu.
Hello I dont know if I am asking in the correct place or not, but here goes. I am trying to get liveperson to run in ubuntu 10.04, with sun_java. Now i can get the software running but it wont allow...
View ArticleMobile app chats are getting abandoned
The mobile app chats are getting abandoned even though there are people available to take chat. Yesterday we had a total of 158 chats abandoned out of which 114 chats were abandoned through the mobile...
View ArticleUnable to access production environment
Mobile app is for UK region and development team is in India. We are unable to access production environment of the live chat. What needs to be done to enable live chat?
View ArticleLPMobile_iOS_V_3_3_6 can't build against 64bit simulator
If I try to build a simple app with Xcode 7 that include your library against the iPhone 6 simulator, the app won't compile and shows:ld: warning: ignoring file...
View ArticleApplication key error
I’m practicing with LP and have encountered a problem. Could you help me with that?I created chat application I get - Application key error while pressing on Check Availability button .Also, I can't...
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
View ArticlePredictive dialer algorithm
One customer noticed that invitations were being sent when everybody was on away, so effectively no agent was available. This supports an earlier test we did, which indicated that using the predictive...
View ArticleJoomla Removing LivePerson JavaScript Code
This is kind of off subject. However, this is I think the best place for it. Im having the same issues with inserting the button code. Once I add it to a module it immidiately cuts it down. I tried...
View ArticleHow do I initiate a desktop sharing session via LiveEngage?
I noticed while looking through the automated responses on my LiveEngage browser that there is some automated responses set up for using desktop sharing? How do I set this up as an option as with my...
View ArticleAgent Console suddenly fails to launch
Today when I launched the LivePerson Agent Console, it started the usual download, then threw a " Failed to launch application. Exception description java.lang.NullPointerException." This was soon...
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
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