Clik here to view.
When I am trying to create API key from my account, I am getting this error.
As explain in your website, in have try to create developer account, when i select mid-size business account, it throws above error. Can you please help me.
View ArticleApplication keys no longer available
If I go to https://connect.liveperson.com/view-app-keys.jspa?targetUser=13003 my keys are no longer there, just an error saying"Application Keys are not available." If I try and use my keys (which have...
View ArticleAgent API (REST) - 401 Unauthorized
Hi, I'm really new to LP development and I'm starting a prototype to catch the agent status. I have a windows application that has to know whenever the agent starts a chat and who he's chatting...
View ArticleAPI issue with an integration and variables
Hello, I am using an integration with a CRM Suite called Astute. Astute has developed a chat agent within their solution using your apis. For the skill baby-bledina-french, the customer visiting the...
View ArticleAgent info from getinfo API after accepting the chat
We are using agent REST APIs. Right after accepting the chat we have noticed that the get chat info call does not return the agent id in the payload. Does LP get chat info api take some time to reflect...
View ArticleMobile app chats are getting abandoned
The mobile app chats are getting abandoned even though there are people available to take chat. Yesterday we had a total of 158 chats abandoned out of which 114 chats were abandoned through the mobile...
View ArticleCreating link with
Hello. I'm new to LP. Could you help me to find things here? I need to create link or button with url or link attached to it. What tags do I use to do that? Could you provide link to information?
View ArticleCustomers are unable to view messages on chat
We have seen instances on chat (from mobile app) where the customers complained through the exit survey that they were unable to send or view responses whereas the advisor was responding. This we are...
View ArticleUnable to access production environment
Mobile app is for UK region and development team is in India. We are unable to access production environment of the live chat. What needs to be done to enable live chat?
View ArticleNo canned answer
On of our agent does not see any canned answer, restarted the pc but still no difference. She has the issue since Sunday. Can you help ? Thanks
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View Articlechat.requestTranscript not working in Javascript Chat API v3 using approved...
Hi all, I'm unsuccessful in getting the actual email after using chat.requestTranscript and while actually getting the .addLine response from the js v3 api, the actual email content never gets to the...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
View ArticleOperator console error on connection
Hi, I am having some problem log in with the last operator console send by Ariel: When login I get an "Internet Connection problem ...", but that's false. I found the solution: change a registry key :...
View ArticleCustomers are unable to view messages on chat
We have seen instances on chat (from mobile app) where the customers complained through the exit survey that they were unable to send or view responses whereas the advisor was responding. This we are...
View ArticleLPMobile_iOS_V_3_3_6 can't build against 64bit simulator
If I try to build a simple app with Xcode 7 that include your library against the iPhone 6 simulator, the app won't compile and shows:ld: warning: ignoring file...
View ArticleUnable to access production environment
Mobile app is for UK region and development team is in India. We are unable to access production environment of the live chat. What needs to be done to enable live chat?
View ArticleApplication key error
I’m practicing with LP and have encountered a problem. Could you help me with that?I created chat application I get - Application key error while pressing on Check Availability button .Also, I can't...
View ArticleiOS native app: bad configuration message at startup
Hi everyone,I started a new project to test LivePerson SDK for iOS and I haven't been successful so far :-/ I've been able to implement SDK using this guide App SDK Integration Guide - iOSand...
View ArticleApplication key error
I’m practicing with LP and have encountered a problem. Could you help me with that?I created chat application I get - Application key error while pressing on Check Availability button .Also, I can't...
View Article