I'd like to write a tool to download the surveys from the previous day into another database. I'd like to do this automatically, so I wanted to write some console app. in C# that uses one of the APIs and downloads this data. After reading through the docs, I am not sure I am going down the correct path.
Is there an API that allows you to access old data? All of the APIs appear to deal with realtime actions.
Another thought I had was to create a plugin that would automatically run my task to copy that survey data into another database once it is created. But, I am not sure there is a plugin action for this either.
I'm brand new to LivePerson, so I am not sure if there are reports or other data export tools that exist in the management tools. Are there better ways to achieve this? Is this possible at all?