We had been using LP_Chat for some time with no issues, but since Chat was updated to Live_Engage for creating chat buttons, we have had no lack of trouble getting it to work properly again.
Our site is built in FuseBox on top of a ColdFusion/Apache engine, so pages are dynamically built from many separate components.
The LP_Monitor script is loaded at the top of the inline_scripts file that contributes to building all pages.
The LP_Chat DIV is inserted into the page body where we want the embedded button to appear (such as http://www.theralogix.com/customer)
The button appears when online, invisible when offline. This is normal.
Clicking the chat button however brings up a blank/error window, not a chat window.
The issue seems to occur most of the time, but we just spent time with Customer Support at LP, and created a new button which worked for a few minutes, and then it too failed to connect to a chat window.
When I am using my console, I can see all the site visitor activity, so I know the LP_Monitor code is working for that component.
One thing I notice that has recently changed is that whereas I used to see the chat button in my PAGE VIEWER for site visitors when they were on a page where the button was deployed, now I do not see the button in PAGE VIEWER.
I am limited as to where I can put the LP_Monitor code since these are dynamically built pages. There is no <body> tag for me to snuggle up to with the script. It's as close as it can be. And the inline_script file where the LP_Monitor script is located (page source), applies to every single page of the site, not just the pages where I have deployed the chat button.
Three weeks ago before I went on vacation, the button was functioning normally. No one has updated the site (I'm the only one who does that) while I was away. When I got back from vacation I asked my other operator if she got a lot of chat sessions, she said Zero. That alerted me to a problem, and I started investigating, and have been trying to troubleshoot for this whole week. No luck.
Suggestions welcome!
==Paul>