We are implementing third party notification "3PN" in order to include chat figures on our "rolling" wall screens. One of the values we are looking to capture is the number of chats waiting; we can identify when a client joins the chat queue, but there doesn't appear to an action triggered when the same user is accepted onto a chat or leaves the chat window. Can you provide examples of how we would capture these 2 scenarios for people in the chat queue?
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