Oauth wrong credentials (works locally, fails on build server)
Hi, I can use the Agent API successfully from my local machine, but when I run exactly the same script on our build server then I'm getting an Unauthorized response. Request (obfuscated with asterisks...
View Articleimplement LPtag Monitor
Hi. I'd like to implement LPtag Monitor. I can do it using this...
View ArticleIn chat reports, how do I see the # of chats by the page the user is on
I have looked at every report and it is not immediately obvious to me how to do this. Any ideas?
View ArticleWant to fetch all agents list and chat history with using REST API.
Want to fetch all agents list and chat history with using REST API.
View ArticleSetting "Current Page"
I'm trying to figure out how to fill in the "Current Page" column in the LivePerson console.Can a LivePerson representative confirm if this is possible from the Chat API (REST)? If not, how can this be...
View ArticleAccess pre-chat survey data from chat event handlers
Hi, I am in the context of chat event handlers (edited in Visitor Experience > Chat > Resources tab, under Admin Console).How can I access data entered by the customer in a pre-chat survey? Thank...
View ArticleMarco List?
In the email that is sent by the offline survey there is a macro for VisitorIP -- Message sent from IP: {visitorIP}. In the system messages there are few others (primarily {name}). Is the a list of all...
View ArticleClik here to view.
Facebook Chat Integration Problem
I am having trouble creating the facebook chat app. (http://community.liveperson.com/docs/DOC-1731) There is not a step to place the code. Where do you actually place this code? And the other problem...
View Articlemacros in visitor rules
Hi, I have a situation where I am starting a chat with the REST API. However, with this particular account, I can't pass in the skillgroup in directly (the skills are already assigned to another...
View ArticlePage Speed Optimization: Compressing LivePerson .js files
Hello, My site http://hartfordrents.com/ is currently running the chat module on all of it's pages and it's a great tool for our sales staff to engage potential leads who are browsing our site....
View Articlehow do I route the calls from liveperson to my landline phone?
I have click to call set up but I dont want to use my headset for the phone calls. I heard that there are other companies that can route the calls to my landline or mobile. Is this possible with...
View ArticleChat Javascript API - Custom Variables
Hello, The documentation on the custom variables that can be submitted through the javascript api don't seem to work for me. Can you please give me a detailed example of how to submit custom variables...
View ArticleChat API (Javascript) and licensing questions
While we were installing an app key some of the customers have run into issues related with their account permissions (licences). When I created the app key I just include all access to the APIs (all...
View Article508 Accessibility Compliance
This page: http://solutions.liveperson.com/company/policies/accessibility.asp claims LivePerson is 508 Compliant and uses JAWS as a baseline for testing. I have not been able to get JAWS (v12.0) to...
View ArticleSigned REST - Agent API
I've read this: OAuth for Signed REST CommunicationGetting Started: Using the Agent API (REST) Now, can someone please explain me the oAuth parameters and where I should obtain the...
View ArticleImplementing a Chat Button Block in PHP-Fusion
Hi, Sorry for the Noob post, I'd come across this post: Implementing a Chat Button Block in PHP-Fusion and thought I'd have a go putting it on my site. I've gone to Chat Channels - ChatChannels Beta...
View ArticleChat API (Javascript) and RequireJS
All, I have run into issues with the Chat API with recent changes made to the lpChatV3.min.js file. Our implementation is based on a SPA template that uses requirejs library. What I have seen is that...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleLivePerson Module for Joomla 2.5
Hi, based on the information we've received from a client we started to integrate LivePerson in their future CMS.Following the instructions under http://community.liveperson.com/docs/DOC-1534 we...
View ArticleChat Transfers
I have defined Chat transfers as such:Reassign - Allows agent to transfer to another skill group within the same account. Inter-Account - Used when there is a chat transfer, from one skill to another...
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