implement LPtag Monitor
Hi. I'd like to implement LPtag Monitor. I can do it using this...
View ArticleAPI Integration
Hi, I want to fetch all agents list and chat history of my account, can I accomplish this task by liveperson. --Thanks!
View Articlemonitoring status of users
Hi! I'm not sure if my question irelates to this category. If not ,please move it to the appropriate one!I would like to implement the option to ‘Monitor’ the status of users from their profile in Back...
View ArticleOAuth wrong credentials
I'm trying to create a signed request on my phone app using the OAuthConsumer Library. My code is very simple and just sends the request with the token information I got after installing they key. And...
View ArticleHOW TO SETUP BUTTON IN WORDPRESS
HelloI tried to setup the chat button in a word press website, hosting by wordpress.com.How to proceed ? I tried http://community.liveperson.com/docs/DOC-1405 but it didnt work. Do i need to have a...
View ArticleEmbedding a link to live chat within an email
Hi -- My first post here, so thx for advising if my inquiry should bo posted elsewhere... I am seeking guidance on what needs to be in place to enable a "Click now to Chat" link or button within an...
View ArticleLivePerson Verification Code
I have requested and received my LivePerson keys, i.e. AppKey and Secret for the "agent-session-rest-api-signed" api. However I believe I am still after the LivePerson Verification Code, can someone...
View ArticleLive Person Event Triggers - lpMTagConfig
I'm installing a report suite into my companies website and need to identify some live person events.I have found the following:lpMTagConfig.inviteChatShown = function(objName) { var inviteObj =...
View ArticleError Codes
Does anyone know what the error codes are? I'm using this Embedded Chat Window on my site and the chat div is displaying once the button is clicked, but I can't type into the box and no other content...
View ArticleDoes the ability to download reports programmatically exist?
I'm looking to generate a LivePerson report "on the fly" without the need to use the UI. Right now I have scheduled reports going to a FTP server and a mailbox, but that is only good for current...
View ArticleRe-Direct & Offer Chat
Greetings LP Devs,Our marketing team would like to have the ability to utilize live person in a new way. I have been poking around on the developer community site trying to find a solution. The...
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Questions on Facebook Chat Application
I have setup the Facebook application on our company's page, that was easy. Is there a setting I can change that will allow users to chat with us WITHOUT having to share their info (more specifically...
View ArticleURL to download reports
All, I found the PDF that describes how to download reports in XML format (or have them sent to an FTP server), using the report export feature. Is there any way to use a URL to get the reports in...
View ArticleAdding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
View ArticleLPMobile_iOS_V_3_3_6 is not Bitcode enabled for Xcode 7
Hi, the latest library (v3.3.6) is not properly compiled to build using bitcode. That library was compiled using a beta version of Xcode and it won't work with Xcode 7 and bitcode enabled. This is the...
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send multiple custom variables in CHAT REST API
Hi Liveperson Team, can you please publish a JSON example on how to send multiple custom variables.This is the code that I am trying with but for some reason it passes only the last variable.data: {...
View ArticleApplication keys no longer available
If I go to https://connect.liveperson.com/view-app-keys.jspa?targetUser=13003 my keys are no longer there, just an error saying"Application Keys are not available." If I try and use my keys (which have...
View Article508 Accessibility Compliance
This page: http://solutions.liveperson.com/company/policies/accessibility.asp claims LivePerson is 508 Compliant and uses JAWS as a baseline for testing. I have not been able to get JAWS (v12.0) to...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
View ArticleZendesk integration
Has anyone integrated LP Chat with Zendesk? I'd like it to: Automatically create a ticket in Zendesk when the chat is ended.Insert the chat transcript into the ticket.Pass the pre-chat survey data...
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