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Default text in optional fields being populated in transcripts
Currently, my team is working on integrating Live Person with Aprimo Marketing Studio and bringing information from pre-chat surveys into Aprimo. We’re doing so by pulling in information from the chat...
View ArticleIs there a way using the LivePerson API to obtain the list of all registered...
Hi, We are trying to implement an internal application that among other things should obtain the list of all operators from our LP account on a daily basis. We need to get every time a fresh list of...
View ArticleJavaScript chat api - custom variables limitation
I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20...
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JavaScript API : Authentication required over HTTPS?
Hi Developers, I'm almost done with implementing the Javascript API in our website.When requesting a chat from a HTTPS page it requests credentialsOn cancel it gives the error:This application key does...
View ArticleChat API GUI: configuration: lpserver
Hi,where do I obtain the lpserver parameter used in the javascript chat implementation? see doc: http://community.liveperson.com/docs/DOC-1039 lpServerThe LivePerson server of the account (provided to...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View Articleliveperson in ubuntu.
Hello I dont know if I am asking in the correct place or not, but here goes. I am trying to get liveperson to run in ubuntu 10.04, with sun_java. Now i can get the software running but it wont allow...
View ArticleProblems closing since Java Update
Hi I run my console on a 64 bit windows laptop....recently I updated Java and since then I am having problems exiting LivePerson agent console...I have to actually end task via Ctrl Alt Del to stop...
View ArticleError Codes
Does anyone know what the error codes are? I'm using this Embedded Chat Window on my site and the chat div is displaying once the button is clicked, but I can't type into the box and no other content...
View ArticleChat Key Cookie Does Not Match Visitor Chat Key
Hello, My business uses live person for Live chats between users and the customer service desk. One of our users is getting this message when trying to open a live chat. Interestingly they also...
View ArticleAccess to Transcripts Outside of Admin Console
Has anyone developed a standalone program that can run in windows using LP API's that can return a transcript if provided the LP LTK unique ticket number?
View ArticleBlocking Credit Card Patterns
Hi, Has anyone had issues with enabling Block Credit Card patterns, but it also hindering long digit strings that are unrelated? Our company passes SIM card info, 19 digit numbers, however, because we...
View Article508 Accessibility Compliance
This page: http://solutions.liveperson.com/company/policies/accessibility.asp claims LivePerson is 508 Compliant and uses JAWS as a baseline for testing. I have not been able to get JAWS (v12.0) to...
View ArticleWant to fetch all agents list and chat history with using REST API.
Want to fetch all agents list and chat history with using REST API.
View ArticleLPMobile_iOS_V_3_3_6 can't build against 64bit simulator
If I try to build a simple app with Xcode 7 that include your library against the iPhone 6 simulator, the app won't compile and shows:ld: warning: ignoring file...
View Articleimplement LPtag Monitor
Hi. I'd like to implement LPtag Monitor. I can do it using this...
View ArticleZendesk integration
Has anyone integrated LP Chat with Zendesk? I'd like it to: Automatically create a ticket in Zendesk when the chat is ended.Insert the chat transcript into the ticket.Pass the pre-chat survey data...
View Articlemodify height of engagement modern design window
i already pick window skin as "Engagement Modern Design"it says on setting, dimensions is 360x760 (extended: 1,024 x 760)yes i can find files of that on "Resources" tab.everything named collab or...
View ArticlePage Speed Optimization: Compressing LivePerson .js files
Hello, My site http://hartfordrents.com/ is currently running the chat module on all of it's pages and it's a great tool for our sales staff to engage potential leads who are browsing our site....
View ArticleSigned REST - Agent API
I've read this: OAuth for Signed REST CommunicationGetting Started: Using the Agent API (REST) Now, can someone please explain me the oAuth parameters and where I should obtain the...
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