Adding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
View ArticleOauth wrong credentials (works locally, fails on build server)
Hi, I can use the Agent API successfully from my local machine, but when I run exactly the same script on our build server then I'm getting an Unauthorized response. Request (obfuscated with asterisks...
View ArticleACD Timeout Value In Data Access
Hi Everyone. I'm trying to find the value, or a way to calculate the value for ACD Timeouts against any given agent. It seems this variable, although available in the Admin Console, is not...
View ArticleLiveEngageとMarketo、SalesForceを連携
Hello. In conjunction with LiveEngage and Marketo, we want to be watch in Salesforce.How do I? Nice to meet you.
View ArticleImplementing a Chat Button Block in PHP-Fusion
Hi, Sorry for the Noob post, I'd come across this post: Implementing a Chat Button Block in PHP-Fusion and thought I'd have a go putting it on my site. I've gone to Chat Channels - ChatChannels Beta...
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Live person chat session sync issues
Hi,I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below: 1. For an ongoing chat, when...
View ArticleLiveperson integration with hybrid mobile app
We have already integrated liveperson chat on our website and want to integrate same for our mobile hybrid app.kindly assist me.
View ArticleRetrieving chat data in real-time for widget
Hi all We want to develop a custom WebApp for Agent Console.Some high level objective: The webapp retrieves the text data sent by customer (customer's message etc) during real-time chat session.The...
View ArticleTranscript export missing data
I'm using the following web API to export chat transcripts on a daily...
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Default text in optional fields being populated in transcripts
Currently, my team is working on integrating Live Person with Aprimo Marketing Studio and bringing information from pre-chat surveys into Aprimo. We’re doing so by pulling in information from the chat...
View ArticleChat Invitation Windows Positioning
For chat invitation instance you are able to position it in the "Instance location on page" section. You've got two options. Either position at center, 4 corners, and 4 sides of the page, or put in...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
View ArticleImplementing Live Chat on CMS build with Umbraco
The website that I intend to use Live Chat on is a CMS built profile and I plan to use the allocated space on the left hand frame where the Twitter link resides. www.hsstraining.comThe issue I have is...
View ArticleMobile Chat HTML Integration Issue
I followed the HTML Async Basic Integration example here: HTML Async | Basic Integration I placed the following right above the </body> tag:<script type="text/javascript"> /* LP Mobile JS...
View ArticleImplementing third party notification "3PN"
We are implementing third party notification "3PN" in order to include chat figures on our "rolling" wall screens. One of the values we are looking to capture is the number of chats waiting; we can...
View ArticleRunning JS inside of custom content offers
Hi, I'm having some trouble with getting some javascript to work within a custom offer. My code is set up to switch a part of the link inside the URL. The main goal is to create a dynamic link that...
View ArticleLive Person Facebook Custom Tab
On behalf BYU-Idaho Pathway & Online Programs Facebook page (http://www.facebook.com/BYUIdahoOnline), I am developing an app to be a custom tab on the page. I keep receiving an error message on the...
View ArticleJavaScript chat api - custom variables limitation
I have implemented a live chat client in JavaScript, and I use lpc.SetCustomVariable function to set variables for user. List of variables for each user is fetched from server and there may be up to 20...
View ArticleOauth wrong credentials (works locally, fails on build server)
Hi, I can use the Agent API successfully from my local machine, but when I run exactly the same script on our build server then I'm getting an Unauthorized response. Request (obfuscated with asterisks...
View ArticleLivePerson Visit Api URL-Do not have Application Actions.
Hi Asaf, I have tried to get Visit Api URL as you suggested (i.e. Send the URL via the visitor's browser and Send the URL directly to your server using server to server notifications). But in both the...
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