Warehousing chat sessions using the API's
I have been tasked with developing a sevice that can interact with the LivePerson API's to warehouse the conversations to a seperate database. Is it possible to do this with the API's? If so is it the...
View ArticleLive Key generated doesnt work for Agent API
Live key has been successfully generated but when I enter all the values to run Agent API, it gives an error regarding the login details. Pls help!!
View ArticleAbout connecting IBM Watson
Hi, I would like to know whether IBM Watson and LiveEngage would be connected or not.If someone knows about APIs or how to connect them, let me know about it. Thanks.
View ArticleHaving trouble signing Agent REST Api.
I am having trouble calling Agent API with oauth signature. I created and app and got my consumer_key and consumer_secret. Then I installed the app and got my token key and password. I used the sample...
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Passing data from a web form to LivePerson server and to third party CRM...
Hey guys,I need some help on the following use case: Primary Requirement: Consider a usual web html form with a submit action that will call a controller to populate the form data as member variables...
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleSome technical questions about what these cookies mean regarding the Livechat.
Hi guys, I would like to ask you, what exactly these LiveChat cookies mean. To be more specific, im working in the customer care department @ www.yolenis.com and handling our Live Chat service. My boss...
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Errors when integrating facebook app
Hello, We've followed the documentation to the best of our ability, yet after installing the app, we do not see where to add the company account number. I'm guessing this is why we see the following...
View ArticleHelp with .gz Files
HI, I'm trying to access the data from live person to build dashboards around the chat metrics. I was able to use the Rest Client on Mozilla Firefox to access the API via the Oauth. I get the 200 ok...
View ArticlePage Speed Optimization: Compressing LivePerson .js files
Hello, My site http://hartfordrents.com/ is currently running the chat module on all of it's pages and it's a great tool for our sales staff to engage potential leads who are browsing our site....
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Default text in optional fields being populated in transcripts
Currently, my team is working on integrating Live Person with Aprimo Marketing Studio and bringing information from pre-chat surveys into Aprimo. We’re doing so by pulling in information from the chat...
View ArticleHow to add a link that launches the LiveChat Application
Hello!On a website, I want to add a link - for example Chat With Us - that launches the LiveChat Application for visitors to use. How do I do that? What function should I call onclick?Thank you!
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleHOW TO SETUP BUTTON IN WORDPRESS
HelloI tried to setup the chat button in a word press website, hosting by wordpress.com.How to proceed ? I tried http://community.liveperson.com/docs/DOC-1405 but it didnt work. Do i need to have a...
View ArticleEstimated wait time
Hi,I have written a service to get the estimated wait time and I am always getting -2 when agent is online and he is already busy with other chatting.Instead of -2 I should get some positive real value...
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Live person chat session sync issues
Hi,I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below: 1. For an ongoing chat, when...
View ArticleHow Do I initiate a live chat?
I'm not sure how to actually initiate a chat with people on my website. In other words, not waiting for them to start one with me? -
View ArticleIn chat reports, how do I see the # of chats by the page the user is on
I have looked at every report and it is not immediately obvious to me how to do this. Any ideas?
View ArticleI am integrating LPC into my asp.net website. Everything works fine and...
In Master page in aspx website, I wrote below code: <div class="ChatAreaWrapper"> <div class="FeedbackButtonWrapper">...
View ArticleAbout connecting IBM Watson
Hi, I would like to know whether IBM Watson and LiveEngage would be connected or not.If someone knows about APIs or how to connect them, let me know about it. Thanks.
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