Can't upload XML for Plugin
I'm taking over code for a plugin that has already been pushed live (live key). I'm now trying to modify the code so I want to upload and test. I've changed the app key to be a developer key, changed...
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Can LP be delivered via GZip compression or similar.
I am currently trying to help increase the performance of our website. One of the tools I am using is showing LP to be somewhat bloated and by GZipping it I can help to reduce load. Is there a way to...
View ArticleMobile Chat HTML Integration Issue
I followed the HTML Async Basic Integration example here: HTML Async | Basic Integration I placed the following right above the </body> tag:<script type="text/javascript"> /* LP Mobile JS...
View ArticleIs There An Embedded Code For A Button That WIll Open Live Chat?
I am a client using LiveEngage. Our website www.escomponents.com is run using Sqaure Space. They are also using LiveEngage for Live Chat.I am trying to find an embedded code that I could insert in my...
View ArticleHow to detect 'Out of Site' even whilst visitor is chatting?
Hi, Could you please advise the best way to detect that a visitor has left the site (ie. the visitor has moved from a page that contains the LivePerson Monitor code), even when that visitor is...
View ArticleChat Key Cookie Does Not Match Visitor Chat Key
Hello, My business uses live person for Live chats between users and the customer service desk. One of our users is getting this message when trying to open a live chat. Interestingly they also...
View ArticleLiveEngage Monitor Code.
https://computerservices.acquiadev.temple.edu/ Hello, I want to use the new LiveEngage monitor code on our site. Upon adding it there is always a little overlay icon on the bottom right of my page...
View ArticleChat Metrics - Best Practices and Industry Standards
As a new user of web chat, we were hoping to get some feedback relating to the best metrics to measure as well as industry averages. For instance, in terms of average speed of answer, is there an...
View ArticleCORS and Agent API
Hi, Does the Agent API support CORS? I'm working on a front-end browser application using it and am having problems calling it via jQuery as there doesn't seem to be a Access-Control-Allow-Origin...
View ArticleAdding custom javascript code in the live chat window
On the chat window, we have 2 buttons, 'Click to chat' and 'No thanks'. On click of 'Click to chat' button, need to call a javascript function. Is it possible and how to do that?
View ArticleStats on which "subjects" are selected by customers on email form
Hello LP community, does anyone know how to get weekly volume stats on which subjects are selected in the contact-us liveperson email form? check our form here: http://www.borderlinx.com/pages/mail-us...
View Articleapi key for creating embedded chat window
Hi, Im trying to get the embedded chat window to work by following the instructions here: Embedded Chat WindowI've tried to create my api key but after a month of waiting the request was declined the...
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LP JS API v. 3 and Monitor Tag
Hey, I'm using the LP JavaScript API version 3 and I recently added the monitor tag in my application. The tag itself works just fine - I see the users that are In Site, I pass/update custom variables...
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
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blank chat page in...
Hello Team In my network we see a blank chat . But outside I can see that the chat page is generated correctly. When I reviewed with fiddler tool I can see :when I´m in the network of my company only...
View ArticleRest API Access with Python
Hi All, I am connecting to LivePerson via the Data Access Service RestApi and face an issue while consuming the data from SessionFile API. I getting the file in binary format but but would like to...
View ArticleEmbedding a link to live chat within an email
Hi -- My first post here, so thx for advising if my inquiry should bo posted elsewhere... I am seeking guidance on what needs to be in place to enable a "Click now to Chat" link or button within an...
View ArticlePlease help me get basic reporting data from API
Hi, I am not a developer but I know some VBA. I'm setting up an Access database to keep track of our helpdesk stats but the LivePerson reports are not set up for this. Our Account manager got us set...
View ArticleSample code for IOS Native App ?
Is there sample code for using the IOS Native App library? I've followed the instructions: iOS | Basic Integration and Native iOS Advanced Integration (library v2.0) As best I could, but I think that I...
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