Can't install app key into account
I've made a development key. When i'm clicking on [Install in Account] and then login with account ID 41986085, it says "The application you are trying to install was developed using someone else�s...
View ArticleClik here to view.
Facebook Chat Integration Problem
I am having trouble creating the facebook chat app. (http://community.liveperson.com/docs/DOC-1731) There is not a step to place the code. Where do you actually place this code? And the other problem...
View ArticleAccess Agent API in Microsoft USD (Unified Service Desk)
Hi, I want to access Agent API into my Agent desktop software which is Microsoft's Unified service desk (USD) My requirement is simple as below : 1. For agents : USD is the used for agent...
View ArticleChat API GET URL - Add custom variables (ie, current page)
Hi, I am using javascript 'window.open' to simply launch a chat window with the following url: https://dev.liveperson.net/hc/P29664714/?cmd=file&file=visitorWantsToChat&site=P29664714 I want to...
View ArticleChat API - spaces in skill name not working
We think we may have come across a bug in the Chat API, since the transport mechanism was changed to use the new 'js2rest' URL's. When issuing a call to getAvailability() with a defined 'skill', if the...
View ArticleLiveEngage Monitor Code.
https://computerservices.acquiadev.temple.edu/ Hello, I want to use the new LiveEngage monitor code on our site. Upon adding it there is always a little overlay icon on the bottom right of my page...
View ArticleHOW TO SETUP BUTTON IN WORDPRESS
HelloI tried to setup the chat button in a word press website, hosting by wordpress.com.How to proceed ? I tried http://community.liveperson.com/docs/DOC-1405 but it didnt work. Do i need to have a...
View ArticleMonitor code error
Hi, We are having problem with monitor code execution each time page loads. This causes that custom variables are not transferred to the agent console. Exact message is: Resource interpreted as Script...
View Articleimplement LPtag Monitor
Hi. I'd like to implement LPtag Monitor. I can do it using this...
View ArticleWhat causes "Chat key cookie does not match visitor chat key"
I am makking some modifications to an existing setup (starting the chat in a new window) and I have started getting the message "Chat key cookie does not match visitor chat key". What does this mean...
View ArticleHow to pass URL custom variables into the chat reports
I would like to be able to track custom variables (some are Google tracking codes and others are custom) that are in our URL. The scenario would be that the user would like are vanity URL...
View ArticleReport Export Schema
Hi I am downloading Ticketing reports in XML format based on the ReportExport.Pdf documentation. I noticed that the ReportSchema xsd is missing definition for ReportType=3 and 9 elements. Has anyone...
View ArticleIssue when trying to export my Chat Transcripts
Hi, I have a few questions related to exporting the LivePerson Chat transcripts.Recently I created a LP test account (P31032175) and I have been working fine with all the features in LP, so far.I tried...
View ArticlePending Application Key
Hi - I just signed up for my production Application Key and it is in a pending status. How long does it take to get approved?LP number: 57739489
View ArticleURL to download reports
All, I found the PDF that describes how to download reports in XML format (or have them sent to an FTP server), using the report export feature. Is there any way to use a URL to get the reports in...
View Articleadd extra (custom) column
Hi. I can add custom variables to the 'custom variables section' at LP Agent console. Is possible to add extra (custom) column to the grid of users details? How can it be done?
View ArticleCan't install app key into account
I've made a development key. When i'm clicking on [Install in Account] and then login with account ID 41986085, it says "The application you are trying to install was developed using someone else�s...
View ArticleCRM Integration
We are trying to integration LivePerson with a web based CRM system. One of our requirements is to update agent and client contact records immediately after the chat ends (rule type 1029). This event...
View ArticleLivePerson Visit Api URL-Do not have Application Actions.
Hi Asaf, I have tried to get Visit Api URL as you suggested (i.e. Send the URL via the visitor's browser and Send the URL directly to your server using server to server notifications). But in both the...
View ArticleImplementing Live Chat on CMS build with Umbraco
The website that I intend to use Live Chat on is a CMS built profile and I plan to use the allocated space on the left hand frame where the Twitter link resides. www.hsstraining.comThe issue I have is...
View Article