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LivePerson/Engage Javascript slowing down site
The following is a yslow of my site in regards to live person java-script downloads. nothing seems to be gzip, all expires are in the past and total load time is around 8s.Is there something we can do...
View ArticleWhere to start? Looking to login and download chat sessions via REST
We need to automate exporting chat transcripts in XML to upload into Salesforce. Our client previously downloaded the transcripts through the web application but we need to automate the download....
View ArticleAndroid LivePerson Chat Api intergration issue
Hi All, I am trying to integrate LivePerson chat api to my project application. I followed the link below to request a live person chat api key and installed it to my test account. Getting Started with...
View ArticleRefuse Chat Option is Gone! LTK153033134926X
My business upgraded to the new java version of LivePerson today (LivePerson Pro Version 9.1.0.1, Build #14), but to our dismay, the "Refuse Chat" feature is gone. Our business hosts the LivePerson...
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When I am trying to create API key from my account, I am getting this error.
As explain in your website, in have try to create developer account, when i select mid-size business account, it throws above error. Can you please help me.
View ArticleLiveperson and Joomla
Hi, We have a Joomla based website and I have been trying to implement Liveperson on this. The issue I have is when I paste the 'get code' generated chat button and paste this into the article or a...
View ArticleAdding LivePerson Chat to website.
Hi. I wanted to add LivePerson chat to website. I want to bring my customers chat from LivePerson. How can i do it? I have seen that some companies have LivePerson chat on their websites, but i don`t...
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Odd Invitation Behavior
I have created a visitor rule to shown an invitation to customers on a specific page. The invitation works correctly the first time the page is shown. When I click the invitation is pulls up the...
View Articlehow do I route the calls from liveperson to my landline phone?
I have click to call set up but I dont want to use my headset for the phone calls. I heard that there are other companies that can route the calls to my landline or mobile. Is this possible with...
View ArticleAdding the LivePerson Tag to a Third Party Website
Roddy from Hotelfone Ltd. asked a great question regarding adding the LivePerson tag on a third party website. Thank you for an in-depth explanation of the visitor path, Roddy. The only way for your...
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Problems getting started
I am testing out the LivePerson service for the first time and I'm having some difficulty getting the DynamicButton to work. I've looked through other developer questions and answers and read the API...
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Positioning the Live-engage button within a Facebook application
Hi, We are trying to integrate Live Person within our Facebook Application (Game), and are getting into few technical issues: 1) The button is not positioned where it should have been - static and...
View ArticleService Queues and Reporting
I have some questions regarding (service) Queues. This is relevant as we’re starting to use the Data Access API and this API uses Queue as a dimension rather than skill. What I need to know about...
View ArticleData Access API - No Files Available
Hi I'm having problems getting data from the 'Data Access API'. The service was provisioned for my company yesterday and I get a successful response when requesting the base resource. The XML includes...
View ArticlePlease help me get basic reporting data from API
Hi, I am not a developer but I know some VBA. I'm setting up an Access database to keep track of our helpdesk stats but the LivePerson reports are not set up for this. Our Account manager got us set...
View ArticleChat API GET URL - Add custom variables (ie, current page)
Hi, I am using javascript 'window.open' to simply launch a chat window with the following url: https://dev.liveperson.net/hc/P29664714/?cmd=file&file=visitorWantsToChat&site=P29664714 I want to...
View ArticleHelp with .gz Files
HI, I'm trying to access the data from live person to build dashboards around the chat metrics. I was able to use the Rest Client on Mozilla Firefox to access the API via the Oauth. I get the 200 ok...
View ArticleCustom Variable implementation in ASP.NET
HiI am trying to pass custom variable to chat console. I have added Monitor and tracking code in the page. However in my agent console I am not able see the desired value. URL of the chat page:...
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Live person chat session sync issues
Hi,I am Praveen and I work as a software developer for Velti. We are using live person, to enable chats via sms. But off late we are seeing quite a few issues like below: 1. For an ongoing chat, when...
View ArticleHow to associate a Chat API session with a monitor tag session?
I am using the Javascript Chat API module to implement embedded chat on a page. I am also using the standard Monitor Tag provided by the admin interface. Both are working fine independently, but they...
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