API for retrieving "canned responses"
Hello, I'm implementing Agent application using Agent REST API. How can I retrieve "canned responses" configured in Admin Console? What API should I use?
View ArticleHow can I move the standard chat window (triggered by the chat buttons) from...
Hi there, Currently our default chat window pops up on the upper left corner of the screen. However, we would like to change the position of our chat buttons (sticky,lower right corner of our webpages)...
View ArticleFont style in the typing area
Is it possible to change the font style in the typing area? (not font style of Visitor Text)
View ArticleXSLT for XML Transcript Export
Any chance anyone has and would share a pre-built XSL that can parse the xml transcripts export and make it user friendly for consumption by peers? Basically, looking for someone to provide the...
View ArticleLivePerson API's and SQL Database
I am interested in finding out more information regarding the LivePerson API's that are mentioned in other posts, however with very little information is provided. I have come across several pdf's...
View ArticleUtilize APIs to pour a glass of beer - brilliant
This is a true disrupt implementation of Twitter API & Siri - very cool. Desc:Siri texts “pour me a beer” to Beeri’s Twitter account while Beeri’s onboard Arduino Uno w/WiFi shield polls the...
View ArticleHOW TO SETUP BUTTON IN WORDPRESS
HelloI tried to setup the chat button in a word press website, hosting by wordpress.com.How to proceed ? I tried http://community.liveperson.com/docs/DOC-1405 but it didnt work. Do i need to have a...
View ArticleDisplay Text After Survey Selection
Hi All, Has anyone ever had a use case where they wanted to display some text information to a customer based on their selection in a survey question? Survey logic only seems to allow us to ask another...
View ArticleNot able to send the Customer Feedback survey Details back to the Agent...
We are using one LP API key provided by LP. The problem we are facing is that when the customer submits the feedback survey in our mobile web application - the Feedback survey info is not reflection in...
View ArticleGet all visitors list
Hi, I am creating sessions on LivePerson console with LE Tag but I want to get the state of a particular session. I could do that with an API, but I need to know the Session Chat Id firstly,...
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Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleHide Voice button if agents are offline
Hi,Is it possible to set somehow, that hide a call button (skill: Voice), if there're no available operator (all operator are busy), or every operator are offline.
View ArticleAdding LivePerson Chat to website.
Hi. I wanted to add LivePerson chat to website. I want to bring my customers chat from LivePerson. How can i do it? I have seen that some companies have LivePerson chat on their websites, but i don`t...
View ArticleIpad app
Can anyone give me information on getting Live Person app for the Iphone and Ipad ?
View ArticleUsing API for pre-chat survey and chat window, can I use a stock exit survey?
I have been through a very long development process switching my client from a LivePerson-hosted pre-chat survey to one hosted on their own site using the LP API so it can be tightly integrated into...
View ArticleTicket Export
A few months ago, we build a VB.net application that would collect chat history in xml format and parse this file to add to our company database which is then used for business analysis purposes. We...
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Errors when integrating facebook app
Hello, We've followed the documentation to the best of our ability, yet after installing the app, we do not see where to add the company account number. I'm guessing this is why we see the following...
View ArticleDetecting chat initiation
Hi, I'm implementing the Live Person chat on my web site.For tracking purposes, I would like to be able to tell when a LP chat is initiated.What are my options? Thanks,Oren.
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LiveChat On Windows 8, IE 11
We have a JavaScript popup window that we use to launch Live Chat. We include some JavaScript to close that window before the live chat starts. This works fine in windows 7, IE 11 and before. This is...
View ArticleTechical query
Hi Team,Can anyone help me. We monitor skills on real time basis. Is there any way where we can change/move/ transfer agents from one skill to another in bulk. Currently we do it manually for each...
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