LiveEngage Monitor Code.
https://computerservices.acquiadev.temple.edu/ Hello, I want to use the new LiveEngage monitor code on our site. Upon adding it there is always a little overlay icon on the bottom right of my page...
View ArticleShowing Agent Name in Email Transcript
Hi All,I want to send a Email Transcript after Submitting a Exit Survey. I'm trying to display Agent Name as a 'Subject'.I'm using ${operator.displayname} Macro to get Agent Name. But it doesn't...
View ArticleTarde de futbol en casa
Era Sábado por la tarde y estaba en casa con mi amigo Luis viendo el partido de fútbol. El se había traído una peli porno para dejarme y la metimos en el video para verla un poco en el descanso del...
View ArticleCustomized Embedded Chat Window fails in Safari
I began my project with the Javascript API - Embedded Chat Window code. Edits were made in order to get the code to function with the desired user experience. It worked fine in all desktop browsers...
View ArticleEmbedding a link to live chat within an email
Hi -- My first post here, so thx for advising if my inquiry should bo posted elsewhere... I am seeking guidance on what needs to be in place to enable a "Click now to Chat" link or button within an...
View ArticleCan I connect LivePerson to two different CRMs?
Hello,my organisation is currently running LP integrated with Sales force, however we are about to launch another product line which will be supported by the same customer service people. The two...
View ArticleClik here to view.
Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleAssign chat to specific agent
Can customer chat be assigned to a specific Agent based on custom variable like agentid supplied in the chat window?
View ArticleAgent Console suddenly fails to launch
Today when I launched the LivePerson Agent Console, it started the usual download, then threw a " Failed to launch application. Exception description java.lang.NullPointerException." This was soon...
View ArticleHow to send html tags in Agent REST API?
I searched long and hard before posting this question . How can you send a text with html tags using the Agent REST API . So could send text bold or different colors.
View ArticleHow do we pass a variable=value through the REST API?
We have a project underway using the REST API. During testing we realized we were not getting the right surveys to display and need guidance on how to pass variable cnachat=true on the page. There is...
View ArticleClik here to view.
Chat Transcript Optimization - Configuration Tricks and Best Practice
Your customers can request to get an email of the chat transcript after the chat session has ended. The request for transcript can be initiated by the customer while chatting (if the Email Transcript...
View ArticleTranscript export missing data
I'm using the following web API to export chat transcripts on a daily...
View ArticleHelp with .gz Files
HI, I'm trying to access the data from live person to build dashboards around the chat metrics. I was able to use the Rest Client on Mozilla Firefox to access the API via the Oauth. I get the 200 ok...
View ArticleWhy are my new canned responses not showing for the agents?
I have recently created some additional canned responses through the Admin console. Both manually and by uploading a CSV file. It accepted them and everything went smoothly until I check the...
View ArticleAgent is typing text
Hi, Anybody know where can I change the "agent is typing" text?I haven't found it either in the automatic messages or the chat window setup. Thank you!
View ArticleShowing Agent Name in Email Transcript
Hi All,I want to send a Email Transcript after Submitting a Exit Survey. I'm trying to display Agent Name as a 'Subject'.I'm using ${operator.displayname} Macro to get Agent Name. But it doesn't...
View ArticleJoomla 3.0 implementation
Greetings, I try to implement on my joomla 3.0 website and it does now work Can you recommend a module for this purpose ?
View ArticleAssign chat to specific agent
Can customer chat be assigned to a specific Agent based on custom variable like agentid supplied via javascript in the customer chat window?
View ArticleHow do we pass a variable=value through the REST API?
We have a project underway using the REST API. During testing we realized we were not getting the right surveys to display and need guidance on how to pass variable cnachat=true on the page. There is...
View Article